Epic Application Management Lead

Healthtech Inc; Northern (KY); Hybrid; USD 125,000 - 180,000; Full time

Job summary

Nordic is seeking a Manager of Epic Application Management to lead and mentor a team of associates and analysts, delivering expert EHR design, build, testing, and troubleshooting for Nordic clients. You will guide workforce planning with Managed Services leadership and oversee project delivery across multiple engagements.

The role requires strong communication, ITIL knowledge, and a proven record of managing service-oriented teams.

Qualifications

• Post-secondary education or equivalent experience is required.
• Certification in one or more EHR module(s) with moderate understanding of functionality.
• 5+ years of experience implementing, training, or supporting EHR modules.
• Direct staff management experience leading service-oriented teams preferred.
• Knowledge of ITIL processes and experience with management and project initiatives preferred.
• Proficient with Microsoft Office products and other collaboration tools, including virtual meetings and cloud technologies.
• Ability to apply problem-solving skills.
• Excellent communication skills, written and verbal.

Responsibilities

• Coaching team members through difficult customer requests while performing expert level troubleshooting to ensure EHR application integrity and stability.
• Contribute to the vision and goals of Managed Services and execute projects and daily operations.
• Monitor team output against operational metrics and provide feedback on performance.
• Lead and configure EHR applications across multiple engagements and report status to clients.
• Manage multiple complex projects simultaneously and maintain Director/C-level client relationships.
• Support change control and documentation in ticketing systems and ensure SLA adherence.
• Travel as needed and participate in ad hoc corporate initiatives.

Skills

Team leadership

Problem solving

Excellent communication

Customer service

Independent worker

Education

Post-secondary education or equivalent experience

Certification in one or more EHR module(s)

Tools

Microsoft Office

Ticketing systems

Job description

Nordic is seeking a Manager of Epic Application Management to lead and mentor a team of associates and analysts, delivering expert EHR design, build, testing, and troubleshooting for Nordic clients. You will guide workforce planning with Managed Services leadership and oversee project delivery across multiple engagements.

The role requires strong communication, ITIL knowledge, and a proven record of managing service-oriented teams.