Senior Application Advisor - Grand Central / Prelude / RTE

Healthtech Inc; Northern (KY); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Nordic is seeking a Senior Application Advisor - Managed Services to provide expert Epic EHR design, build, testing and advanced troubleshooting for Nordic clients while mentoring other team members. This role requires deep knowledge of Epic modules and strong communication with stakeholders including IT and executive leadership.

You will troubleshoot, translate client needs into specifications, oversee onboarding, create documentation, and support on-call rotations with up to 10% travel.

Qualifications

• Post-secondary education or equivalent experience required.
• Epic Prelude certification and/or experience preferred, with a well-rounded understanding of application functionality and integration points.
• 5+ years of experience implementing, training, or supporting Epic modules.
• Demonstrated alignment with Nordic's core values (maxims).
• Proven problem-solving and technical skills.
• Excellent written and verbal communication skills, with the ability to simplify complex concepts and influence stakeholders at all levels, including C-suite.
• Proficiency with Microsoft Office applications.
• Strong attention to detail and organizational skills.
• Ability to work both independently and collaboratively within a team environment.
• Experience with ticketing systems and change management processes.
• Knowledge of ITIL processes, as well as prior management, project management, and system implementation experience preferred.
• Demonstrated sound judgment and appropriate escalation practices.

Responsibilities

• Provide expert Epic EHR design, build, testing and advanced troubleshooting services for Nordic clients.
• Oversee customer engagements and mentor Managed Services team members.
• Perform requirement analysis and translate needs into detailed specifications; perform system build and testing.
• Anticipate and manage impacts of changes to other applications and systems.
• Participate in onboarding new team members and orient them to client configurations and processes.
• Explain complex system setups to internal staff and customer leadership.
• Create documentation enabling consistent process execution.
• Identify opportunities to delegate work for team growth and provide guidance and oversight.
• Mentor and coach team members in technical and soft skills; provide timely feedback.

Skills

Epic Grand Central

RTE certification

Epic Prelude

Microsoft Office

Stakeholder communication

Education

Post-secondary education or equivalent experience

Tools

Microsoft Office

Job description

Make a difference. Be happy. Grow your career. SENIOR APPLICATION ADVISOR - MANAGED SERVICES The Senior Application Advisor - Managed Services provides expert Epic EHR design, build, testing and advanced troubleshooting services for Nordic clients while overseeing customer engagements and mentoring other Managed Services team members. They have the technical and soft skills to navigate any situation related to their application and guide internal, and customer teams, to a resolution.

Key Responsibilities

• Perform expert-level troubleshooting and problem-solving to ensure the integrity, integration, and stability of Epic applications for Nordic's complex customers
• Fulfill system requests from customers by performing issue analysis within their application and across other integrated applications and systems, translating needs into detailed requirement specifications, and performing system build and testing
• Anticipate the impact of changes to other applications and systems and take necessary steps to manage those impacts
• Oversee and participate in the onboarding of new team members to the customer support team, including orienting to unique client configurations and processes, and introducing employees to customer counterparts

Growth and Mentorship

• Explain complex system setups and impacts in ways that are easy to understand for internal staff and customer counterparts up to and including IT and operational leadership
• Create documentation that enables consistent process execution
• Identify opportunities to delegate work to support team member growth, with appropriate guidance and oversight
• Mentor and coach team members in both technical skills and soft skills such as time management, communication, project management, and escalation
• Provide timely, constructive feedback that builds confidence and supports continuous improvement

Skills and Experience Required - Epic Grand Central and RTE certification

• Post-secondary education or equivalent experience required
• Epic Prelude certification and/or experience preferred, with a well-rounded understanding of application functionality and integration points
• 5+ years of experience implementing, training, or supporting Epic modules
• Demonstrated alignment with Nordic's core values (maxims)
• Proven problem-solving and technical skills
• Excellent written and verbal communication skills, with the ability to simplify complex concepts and influence stakeholders at all levels, including C-suite
• Proficiency with Microsoft Office applications
• Strong attention to detail and organizational skills
• Ability to work both independently and collaboratively within a team environment
• Experience with ticketing systems and change management processes
• Knowledge of ITIL processes, as well as prior management, project management, and system implementation experience preferred
• Demonstrated sound judgment and appropriate escalation practices

Additional Details

• Ability to participate in on-call rotations outside of core business hours, including nights and weekends
• Ability to travel up to 10%

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.

Healthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.