Senior Epic Clinical Systems Analyst - Remote

NTT DATA North America; Lincoln (NE); On-site; USD 61,668 - 128,476; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Flexible spending or health savings account

401k program with company match

Job summary

NTT DATA North America is seeking a Business Sys. Analysis Senior Analyst to join our Clinical Service Desk team. This fully remote role involves handling inbound customer calls and working Self Service tickets within a 24x7x365 support environment.

The ideal candidate will have experience with Epic clinical workflows and a service-oriented mindset. Responsibilities include responding to incidents related to the Epic EHR suit and mentoring service desk staff.

The starting pay range for this role is $61,668-$128,476 and includes comprehensive benefits.

Qualifications

• 1-3 years of clinical care delivery experience.
• 1-3 years of experience supporting Epic, including implementation or ongoing operational support.
• Epic Certification or Proficiency in one or more Epic modules.

Responsibilities

• Respond to client incidents and service requests related to Epic EHR suite.
• Proactively manage both assigned and unassigned incidents and requests.
• Drive issue resolution in alignment with established SLAs.

Skills

Epic clinical workflows

Service-oriented mindset

Excellent communication skills

Data analysis

Job description

NTT DATA North America is seeking a Business Sys. Analysis Senior Analyst to join our Clinical Service Desk team. This fully remote role involves handling inbound customer calls and working Self Service tickets within a 24x7x365 support environment.

The ideal candidate will have experience with Epic clinical workflows and a service-oriented mindset. Responsibilities include responding to incidents related to the Epic EHR suit and mentoring service desk staff.

The starting pay range for this role is $61,668-$128,476 and includes comprehensive benefits.