Remote Epic Clinical Systems Analyst & Service Desk Lead

NTT DATA North America; Fargo (ND); On-site; USD 80,000 - 110,000; Full time

Job summary

NTT DATA North America is seeking a Business Systems Analysis Specialist to work remotely across North America. This role involves responding to client incidents related to Epic EHR systems and providing mentorship to service desk staff.

The ideal candidate has strong experience with Epic workflows, at least 5 years in clinical care delivery, and a service-oriented mindset. Flexibility in work hours is required to meet business needs.

Qualifications

• 5+ years of clinical care delivery experience.
• Minimum of 5 years of experience supporting Epic.
• Epic Certification or proficiency in one or more Epic modules preferred.

Responsibilities

• Respond to client incidents related to the Epic EHR suite.
• Drive issue resolution in alignment with SLAs.
• Provide mentorship and guidance to service desk staff.

Skills

Epic clinical workflows

Healthcare customer service

Data analysis

Excellent communication

Mentoring and leadership

Job description

NTT DATA North America is seeking a Business Systems Analysis Specialist to work remotely across North America. This role involves responding to client incidents related to Epic EHR systems and providing mentorship to service desk staff.

The ideal candidate has strong experience with Epic workflows, at least 5 years in clinical care delivery, and a service-oriented mindset. Flexibility in work hours is required to meet business needs.