Senior Epic Clinical Service Desk Analyst - Remote

NTT DATA, Inc.; Fargo (ND); Remote; USD 75,000 - 90,000; Full time

Job summary

NTT DATA, Inc. is seeking a Business Systems Analysis Specialist for the Clinical Service Desk. This fully remote role requires handling customer calls and Self Service tickets in a 24x7 environment. Candidates should have strong experience with Epic clinical workflows, a minimum of 5 years in clinical care and support, and the ability to analyze data for decision-making. Excellent communication skills and prior leadership experience are preferred. Apply today to join a team committed to service excellence.

Qualifications

• Minimum of 5 years of clinical care delivery experience.
• Minimum of 5 years of experience supporting Epic.
• Epic Certification or Proficiency in one or more Epic modules.

Responsibilities

• Respond to client incidents related to Epic EHR suite.
• Manage assigned and unassigned incidents to resolution.
• Analyze closed incidents to identify trends and gaps.

Skills

Epic clinical workflows

Customer service

Communication skills

Data analysis

Team leadership

Job description

NTT DATA, Inc. is seeking a Business Systems Analysis Specialist for the Clinical Service Desk. This fully remote role requires handling customer calls and Self Service tickets in a 24x7 environment. Candidates should have strong experience with Epic clinical workflows, a minimum of 5 years in clinical care and support, and the ability to analyze data for decision-making. Excellent communication skills and prior leadership experience are preferred. Apply today to join a team committed to service excellence.