Senior Epic Analyst - Cheers/Hello World Lead

University of Miami; Miami (FL); On-site; USD 95,000 - 120,000; Full time

Job summary

The University of Miami Information Technology & Systems Department seeks a Senior Epic Analyst to lead the Cheers/Hello World implementations and configurations. You will collaborate with stakeholders, end-users, and the application team to optimize Epic workflows, build processes, and enhance system performance.

The role requires Epic certifications and several years of healthcare IT experience, with mentoring responsibilities and participation in on-call rotations.

Qualifications

• Bachelor's Degree in relevant field.
• Epic Cadence/Referrals, Cheers - Call Management, Ambulatory or MyChart certification required.
• Epic Cheers or Hello World certification/badge or experience preferred.
• Minimum of 5 years of experience, preferably in healthcare or healthcare-related organization.
• At least 3 years of Epic build experience.
• MyChart, including Open/Direct/Ticket/Fast Pass scheduling, Outbound Patient Messages and Communication Preferences preferred.
• Cheers, including CRM, Campaigns, Telephony Integration and working experience with WQs preferred.
• Hell o World

Responsibilities

• Collaborates with stakeholders to optimize the application's configuration, function, and access.
• Serves as a primary support contact for application end-users.
• Initiates the design, development, implementation, and maintenance of the application.
• Initiates all phases of testing and the documentation of workflow design.
• Performs the analysis of information technology in clinical work processes and validates workflow impacts.
• Maintains regular communication with leadership and participates in project team meetings.

Skills

Experience in healthcare

Stakeholder collaboration

Project management

Mentoring

Education

Bachelor's Degree in relevant field

Tools

Epic Cadence/Referrals

Cheers - Call Management

Ambulatory or MyChart

Epic Hello World certification

Job description

The University of Miami Information Technology & Systems Department seeks a Senior Epic Analyst to lead the Cheers/Hello World implementations and configurations. You will collaborate with stakeholders, end-users, and the application team to optimize Epic workflows, build processes, and enhance system performance.

The role requires Epic certifications and several years of healthcare IT experience, with mentoring responsibilities and participation in on-call rotations.