Epic Analytics Lead, Cheers/Hello World

University of Miami; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Tuition remission

Comprehensive benefits

Job summary

The University of Miami Information Technology & Systems Department seeks an experienced Epic Senior Analyst to lead the Cheers/Hello World configurations and implementations. You will collaborate with stakeholders, end users, and the application team to optimize configuration, function, and access, while mentoring junior staff and supporting day-to-day operations.

You will drive testing, analyze workflow impacts of new releases, and develop documentation and training strategies.

Qualifications

• Bachelor’s Degree in relevant field.
• Epic Cadence/Referrals, Cheers – Call Management, Ambulatory or MyChart certification required.
• Epic Cheers or Hello World certification/badge or experience preferred.
• Minimum of 5 years of experience, preferably in healthcare or healthcare-related organization.
• At least 3 years of Epic build experience.
• MyChart experience including Open/Direct/Ticket/Fast Pass scheduling preferred.
• Cheers including CRM, Campaigns, Telephony Integration preferred.
• Hello World including Outbound Text/Voice/Email preferred.
• Knowledge of Cadence integrations (scheduling, check-in, registration, benefits) preferred.
• Ability to work evenings, nights, and weekends as necessary.
• Microsoft Office Suite: Word, PowerPoint, Project, Visio, Excel.

Responsibilities

• Serve as primary support contact for application end-users.
• Initiate design, development, implementation, and maintenance of the application.
• Lead testing phases and document workflow design.
• Analyze new releases and validate workflow impacts.
• Identify issues and guide resolution.
• Support junior staff with tickets, changes, data retrieval, and daily operations.
• Collaborate on training materials for new features.
• Ensure the application meets UHealth business/clinical needs.
• Travel to job sites during go-lives and leadership meetings.
• Mentor junior staff and lead team projects.

Skills

Epic experience

Problem solving

Stakeholder mgmt

Evening/weekend availability

Education

Epic Cadence/Referrals, Cheers–Call Management, Ambulatory or MyChart certification

Epic Cheers or Hello World certification/badge or experience

Bachelor’s Degree in relevant field

5 years healthcare experience

3+ years Epic build experience

Tools

Microsoft Office Suite

Job description

The University of Miami Information Technology & Systems Department seeks an experienced Epic Senior Analyst to lead the Cheers/Hello World configurations and implementations. You will collaborate with stakeholders, end users, and the application team to optimize configuration, function, and access, while mentoring junior staff and supporting day-to-day operations.

You will drive testing, analyze workflow impacts of new releases, and develop documentation and training strategies.