Epic Senior Analyst, Cheers/Hello World

University of Miami; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Tuition remission

Comprehensive benefits

Job summary

The University of Miami Information Technology & Systems Department seeks an experienced Epic Senior Analyst to lead the Cheers/Hello World configurations and implementations. You will collaborate with stakeholders, end users, and the application team to optimize configuration, function, and access, while mentoring junior staff and supporting day-to-day operations.

You will drive testing, analyze workflow impacts of new releases, and develop documentation and training strategies.

Qualifications

• Bachelor’s Degree in relevant field.
• Epic Cadence/Referrals, Cheers – Call Management, Ambulatory or MyChart certification required.
• Epic Cheers or Hello World certification/badge or experience preferred.
• Minimum of 5 years of experience, preferably in healthcare or healthcare-related organization.
• At least 3 years of Epic build experience.
• MyChart experience including Open/Direct/Ticket/Fast Pass scheduling preferred.
• Cheers including CRM, Campaigns, Telephony Integration preferred.
• Hello World including Outbound Text/Voice/Email preferred.
• Knowledge of Cadence integrations (scheduling, check-in, registration, benefits) preferred.
• Ability to work evenings, nights, and weekends as necessary.
• Microsoft Office Suite: Word, PowerPoint, Project, Visio, Excel.

Responsibilities

• Serve as primary support contact for application end-users.
• Initiate design, development, implementation, and maintenance of the application.
• Lead testing phases and document workflow design.
• Analyze new releases and validate workflow impacts.
• Identify issues and guide resolution.
• Support junior staff with tickets, changes, data retrieval, and daily operations.
• Collaborate on training materials for new features.
• Ensure the application meets UHealth business/clinical needs.
• Travel to job sites during go-lives and leadership meetings.
• Mentor junior staff and lead team projects.

Skills

Epic experience

Problem solving

Stakeholder mgmt

Evening/weekend availability

Education

Epic Cadence/Referrals, Cheers–Call Management, Ambulatory or MyChart certification

Epic Cheers or Hello World certification/badge or experience

Bachelor’s Degree in relevant field

5 years healthcare experience

3+ years Epic build experience

Tools

Microsoft Office Suite

Job description

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.

The University of Miami Information Technology & Systems Department has an exciting opportunity for a full-time Epic Senior Analyst, Cheers/Hello World.

The Epic Senior Analyst, Cheers/Hello World initiates the implementation, builds, and modifies complex applications, and collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. The incumbent supports junior staff members in day-to-day operations and resolving application issues.

Core Responsibilities:

• Collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access.
• Serves as a primary support contact for application end‑users.
• Initiates the design, development, implementation, and maintenance of the application.
• Initiates all phases of testing and the documentation of workflow design.
• Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow.
• Initiates the identification of issues and guides the work to resolve them.
• Supports junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day‑to‑day operations.
• Collaborates with trainers on application changes and new features to develop documentation and training strategies.
• Works with stakeholders, the business community, and end users to ensure the application meets UHealth’s business/clinical needs.
• Participates in on‑call rotations and support and attend and participates in, applicable committees.
• Maintains regular communication with team members, including participating in weekly project team meetings.
• Reviews the status of projects and issues on an ongoing basis with leadership.
• Remains knowledgeable about UHealth’s policies, procedures, and business operations.
• Adheres to University and unit‑level policies and procedures and safeguards University assets.

Department Specific Functions:

• Providing oversight and leadership to Associate Epic Analysts and Epic Analysts on the team
• Initiating the implementation, build, and modification of the application
• Collaborating with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access
• Supporting junior staff members in day‑to‑day operations and resolving application issues

As a Senior Epic Analyst – Cheers/Hello World, you will be responsible for:

• Serve as a primary support contact for application end‑users
• Initiate the design, development, implementation, and maintenance of the application
• Initiate all phases of testing and the documentation of workflow design
• Perform the analysis of new releases and validate the impacts to the workflow
• Initiate the identification of issues and guide the work to resolve them
• Support junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day‑to‑day operations
• Collaborate with trainers on application changes and new features to develop documentation and training strategies
• Work with stakeholders, business community, and end users to ensure the application meets UHealth’s business/clinical needs
• Travel to the job site during go‑lives, conferences, rounding, and/or senior leadership meetings
• Mentor and transfer knowledge to Junior staff members
• Take the lead in team application projects as assigned by Senior Manager
• Maintain regular communication with team members, including participating in weekly project team meetings
• Review the status of projects and issues on an ongoing basis with leadership
• Become knowledgeable about UHealth’s policies, procedures, and business operations

_ This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. _

MINIMUM QUALIFICATIONS:

• Bachelor’s Degree in relevant field
• Epic Cadence/Referrals, Cheers – Call Management, Ambulatory or MyChart certification required
• Epic Cheers or Hello World certification/badge or experience preferred
• Minimum of 5 years of experience, preferably in healthcare or healthcare‑related organization
• At least 3 years of Epic build experience
• Previous operational, project management, and organizational skills
• MyChart, including Open/Direct/Ticket/Fast Pass scheduling, Outbound Patient Messages and Communication Preferences preferred
• Cheers, including CRM, Campaigns, Telephony Integration and working experience with WQs preferred
• Hello World, including Outbound Text/Voice/Email communication, Reports and Communication Preferences preferred
• Knowledge of areas that integrate with Cadence, including scheduling, check‑in, registration, benefits, referrals and orders preferred
• Ability to work evenings, nights, and weekends as necessary.
• Microsoft Office Suite: Word, PowerPoint, Project, Visio, Excel
• Problem Solving: Seeking, logically examining, and interpreting information from different sources to determine a problem’s cause and developing a course of action to resolve the problem and to prevent its recurrence
• Dependability: Ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner
• Critical Thinking: Ability and willingness to see things in an open‑minded way and examine an idea or concept from as many angles as possible
• Stakeholder Management: Ability to work effectively with all levels of employees including senior leadership

_ Any appropriate combination of relevant education, experience and/or certifications may be considered. _

#LI-AS1

The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-University of Miami Health System, South Florida’s only university‑based health system, provides leading‑edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub‑specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We’re the challenge you’ve been looking for.

The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Full time

Employee Type:

Staff