Senior Enterprise Technical Account Manager - Satellite

Amazon

United States

On-site

USD 154,000 - 208,000

Full time

14 days+

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Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Leo is seeking a Sr. Technical Account Manager to serve as the technical lead and primary contact for Fortune 500 enterprises deploying satellite connectivity across the United States, Canada, and Mexico.

The role focuses on delivering proactive technical guidance, managing executive relationships, and coordinating engineering resources to ensure successful service delivery and operational health of Amazon Leo deployments.

Qualifications

Bachelor's degree in a STEM field, or equivalent industry experience.
Experience in a similar role such as technical account manager, consultant, solutions architect, platform engineer, systems engineer, cloud architect, or service delivery manager.
Experience leading in a customer-facing role in the technology industry or equivalent.
Experience managing executive customer relationships and key business stakeholders.
Experience prioritizing and delivering projects on time in a fast-moving environment.
Speak, write, and read fluently in English.
Experience with operational troubleshooting across two or more of: networking, back-office integration, wireless telecommunications (satellite or cellular), cloud integration, field support management.

Responsibilities

Serve as primary technical point of contact for enterprise customers post-launch, ensuring optimal performance and technical success of Amazon Leo service delivery.
Provide proactive technical guidance to customer technical teams, monitoring performance metrics and conducting regular technical reviews to maintain high service delivery standards.
Coordinate engineering support resources and drive technical optimization initiatives across customer deployments.
Manage technical support processes for customer-reported issues, ensuring rapid resolution and maintaining customer confidence in Amazon Leo technical capabilities.
Engage customers and their field teams in technical workshops and focused meetings to communicate technical best practices and post-sales support protocols.
Develop and refine customer-facing technical collateral, integration guides, and troubleshooting documentation.
Work closely with Customer Delivery Managers to align technical operations with business objectives while maintaining Amazon Leo's high standards for system performance.
Identify opportunities to improve customer technical capabilities through training, certification programs, and technical enablement initiatives.
Coordinate with Customer Delivery Engineers (CDEs) for complex customer integrations requiring custom technical solutions.
Enable rapid problem-solving protocols through direct operational integration and coordination with internal engineering teams.