Senior Enterprise Technical Account Manager (Remote)

Airship; États-Unis; À distance; USD 100 000 - 125 000; Plein temps

Avantages offerts par ce poste

Competitive benefits

Résumé du poste

Airship is seeking a highly experienced Technical Account Manager to serve as the primary technical contact for enterprise clients and drive successful integrations and strategic account planning. You will mentor team members, collaborate with Product and Engineering, and advocate for feature enhancements that meet complex customer needs.

This fully remote role offers opportunities to shape customer success across digital marketing solutions, with up to 10% travel and comprehensive benefits.

Qualifications

• 7+ years of technical, client-facing enterprise experience.
• Proficient in Python, Java, Swift or similar OO languages.
• Strong knowledge of APIs and complex system integrations.
• Experience with Linux and Mac OS X command line.
• Familiar with iOS and Android development tools.
• Experience in digital marketing solutions and SaaS environments.
• Proven mentoring and team support experience.
• Ability to build relationships with marketers, technical architects, and executives.
• Excellent written and verbal communication skills.

Responsabilités

• Serve as the primary technical point of contact for a portfolio of strategic, high-value enterprise clients
• Own and manage critical customer escalations, ensuring rapid resolution and clear communication with all stakeholders
• Drive strategic technical account planning and lead regular business reviews with clients
• Provide expert guidance on complex product integrations, architectural best practices, and system optimization
• Act as a liaison between clients and Airship’s Product and Engineering teams, advocating for features and solutions that address enterprise-level needs
• Mentor and coach other Technical Account Managers, sharing your expertise and helping to onboard new team members
• Collaborate with Solutions leadership to identify opportunities for expanding Airship’s footprint within client organizations
• Author advanced documentation, best practice guides, and technical content to enhance the customer experience
• Contribute to the development and implementation of Technical Account Management policies and procedures
• Use AI tools to drive efficiencies, automate processes, and anticipate customer needs, helping your clients stay ahead of the curve

Connaissances

Technical experience

Client-facing

Code proficiency

APIs & integrations

Linux & macOS

Mobile dev tools

Digital marketing SaaS

Mentoring

Stakeholder relationships

Communication

Description du poste

Airship is seeking a highly experienced Technical Account Manager to serve as the primary technical contact for enterprise clients and drive successful integrations and strategic account planning. You will mentor team members, collaborate with Product and Engineering, and advocate for feature enhancements that meet complex customer needs.

This fully remote role offers opportunities to shape customer success across digital marketing solutions, with up to 10% travel and comprehensive benefits.