Senior Technical Account Manager — Billing & Growth

EngineersOfAI; San Francisco, Northern (CA, KY); Hybrid; USD 160,000 - 210,000; Full time

Job summary

Stripe is seeking a Technical Account Manager to support our billing customer segment, focusing on complex, high-growth accounts. You will build deep relationships with key stakeholders through regular in-person meetings and technical planning sessions.

You will collaborate with cross-functional teams to provide operational solutions across fraud, disputes, product adoption, and global expansion, while leading high-impact meetings and creating content for long-term solutions.

Qualifications

• 10+ years of enterprise-level client-facing work.
• Expertise supporting billing companies, revenue models, tax and revenue recognition.
• Strong product sense and solving difficult user problems.
• Strong written and verbal communication skills.
• Ability to lead complex integration conversations in a consultative manner.
• Familiarity with APIs and ability to explain API concepts to technical customers.
• Proficient in SQL and building complex queries.
• Familiarity using AI coding agents to solve problems.
• Strong technical troubleshooting and cross-team collaboration.
• Adept client relationship management skills.
• Ability to engage in business-level and technical conversations at multiple levels.

Responsibilities

• Provide a gold standard experience to your assigned accounts' key stakeholders.
• Work with the wider Operations team to provide current state, resources, and knowledge to enable a gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development.
• Foster long-term user relationships that grow loyalty to Stripe and Stripe products.
• Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption, and global expansion.
• Work closely with Account Management and other user-facing teams as part of a larger effort to support users on Stripe.
• Lead user-facing meetings both in person and through video chat.
• Collaborate on the continued design of this support offering.
• Create user-facing content for long-term solutions.
• Partner closely with other Technical Account Managers supporting billing accounts as a subject matter expert on the billing industry to deliver differentiated technical support.
• Engage in frequent on-site visits with billing users to deepen relationships, surface technical challenges early, and deliver strategic guidance to their engineering, product, and business stakeholders.
• Drive publication of user case studies.

Skills

Client-facing

SQL

APIs

Communication

Troubleshooting

Relationship mgmt

Tools

AI coding agents

Job description

Stripe is seeking a Technical Account Manager to support our billing customer segment, focusing on complex, high-growth accounts. You will build deep relationships with key stakeholders through regular in-person meetings and technical planning sessions.

You will collaborate with cross-functional teams to provide operational solutions across fraud, disputes, product adoption, and global expansion, while leading high-impact meetings and creating content for long-term solutions.