Senior Enterprise Technical Account Advisor

Airwallex; United States; On-site; USD 120,000 - 170,000; Full time

Job summary

Airwallex is seeking a Technical Account Manager (TAM) to serve as the primary technical advisor for our enterprise clients in the Merchant Services domain. You will guide post-sale adoption, address architecture questions, and collaborate with sales, strategy, product, and engineering to deliver value.

You’ll act as the voice of the customer, coordinate with cross-functional teams, and help plan launches and optimizations while ensuring a high-quality support experience for strategic clients.

Qualifications

• Bachelor’s degree in a STEM discipline with strong academic achievements.

Responsibilities

• Be the primary technical owner dedicated to Airwallex strategic enterprise clients.
• Deliver elevated services and technical support to client portfolios.
• Build trusted relationships by becoming a subject matter expert on clients’ business.
• Work with account managers to explore optimization and upsell opportunities.
• Be accountable for analyzing and improving client support experiences with Airwallex products.
• Serve as an escalation point for break-fix support and ad-hoc technical questions.
• Support Quarterly Business Review sessions with clients, including product roadmap updates and performance metrics.

Skills

STEM degree

5+ years tech/engineering experience

multi-priority management

proactive consultative mindset

SDLC & API architecture

strong communication

payments domain knowledge (preferred)

data analysis

organizational skills

RESTful API integration

Education

Bachelor’s degree in STEM

Job description

Airwallex is seeking a Technical Account Manager (TAM) to serve as the primary technical advisor for our enterprise clients in the Merchant Services domain. You will guide post-sale adoption, address architecture questions, and collaborate with sales, strategy, product, and engineering to deliver value.

You’ll act as the voice of the customer, coordinate with cross-functional teams, and help plan launches and optimizations while ensuring a high-quality support experience for strategic clients.