Senior Enterprise Account Manager — Global Payments

Airwallex; London (KY); On-site; USD 79,000 - 132,000; Full time

Job summary

Airwallex in London is seeking an Account Manager on the Enterprise team to manage a portfolio of strategic enterprise customers and maximize Airwallex value across commercial, finance, operations, product and technology stakeholders.

You will build trusted relationships, pursue renewals and upsell opportunities, lead complex programs with cross-functional teams, and contribute to revenue growth while maintaining strong CRM discipline.

Qualifications

• 5 to 6 years of sales or account management experience in enterprise settings.
• Proven track record with renewals and upsell in large accounts.
• Experience with multi-stakeholder relationships including executives.
• Strong commercial and negotiation skills; ability to simplify complex topics.
• Cross-functional experience resolving issues and leading onboarding.
• Experience in fintech/payments or B2B SaaS with complex products.

Responsibilities

• Grow gross profit from existing accounts and pursue upsell opportunities across Airwallex’s product suite.
• Build and execute strategic account plans with stakeholders, including objectives and growth opportunities.
• Lead renewals, negotiations, upsell and cross-sell activities using data and customer insight.
• Develop trusted relationships with senior customer stakeholders and run effective business reviews.
• Coordinate complex customer initiatives across Sales, Product, Operations, Legal and Onboarding.
• Maintain accurate CRM records, opportunity tracking and forecasts, and share customer feedback for improvements.

Skills

Enterprise account management

Renewals & upsell

Stakeholder management

Negotiation

Cross-functional collaboration

Fintech payments domain

Tools

Salesforce

Job description

Airwallex in London is seeking an Account Manager on the Enterprise team to manage a portfolio of strategic enterprise customers and maximize Airwallex value across commercial, finance, operations, product and technology stakeholders.

You will build trusted relationships, pursue renewals and upsell opportunities, lead complex programs with cross-functional teams, and contribute to revenue growth while maintaining strong CRM discipline.