Senior Enterprise Tech Strategy & Success Leader

Cloud Software Group, LLC; Michigan; Sur place; USD 134 000 - 202 000; Plein temps

Avantages offerts par ce poste

Healthcare benefits

401(k) plan and company match

Disability benefits

Résumé du poste

Cloud Software Group is seeking an Account Technical Strategist (ATS) to partner with enterprise customers, define value-driven success roadmaps, and coordinate cross-functional teams to secure adoption and renewals.

You will deliver strategic insights, demonstrations, and stakeholder-ready presentations, aligning technical outcomes with business goals while traveling up to 60% to customer sites and events.

Qualifications

• 8+ years of presales, solution engineer, technical consulting, field CTO, or other relevant experience
• 8+ years supporting, designing, or delivering enterprise technology solutions
• Comprehensive knowledge of business value drivers for critical technology purchases
• Analytical, critical-thinking, and negotiation skills, particularly at senior stakeholder levels
• Ability to navigate multi-faceted, sometimes ambiguous, customer problems by gathering and analyzing information to define the right approach
• Excellent written and verbal communication skills
• Ability to adapt technical presentations to audiences with varying levels of technical expertise
• Recent experience with Citrix and/or NetScaler technologies
• Ability to travel up to 60% of the time to customer sites, corporate offices, and events

Responsabilités

• Develop strategic partnerships and relationships with your customers' technical influencers, key decision makers, and executives
• Identify critical revenue-generating use cases our solutions support for our customers
• Assess how Citrix solutions do and can meet customers' business priorities
• Define a customer success roadmap that strengthens critical customer use cases and increases adoption of our solutions
• Coordinate cross-functional teams and resources to ensure customer success goals are met
• Describe the value our solutions provided at both a business and technical level in an easily understandable way
• Overcome technical and/or business objections while moving adoption and renewal cycles along the customer's value journey
• Establish and maintain a regular cadence with key customer contacts
• Be a trusted primary point of contact for customer relationship management and technical support concerns
• Deliver technical presentations and, when required, product demonstrations remotely or on-site
• Delegate and review work across complex, multi-product engagements, ensuring the quality and consistency of technical deliverables
• Oversee and drive the success criteria definition, design and build of multi-product proof of concepts for customer evaluations
• Provide thought leadership on the latest industry trends and insights
• Maintain a comprehensive understanding of competitive solutions and offerings
• Contribute to the broader teams' value creation and technical mindshare
• Provide guidance, coaching, and mentoring to less-experienced ATSs and cross-functional team members within the discipline
• Support the wider team's growth through knowledge sharing, coaching, and mentoring of less-experienced team members

Connaissances

Presales experience

Solution engineering

Technical consulting

Field CTO exposure

Enterprise technology solutions

Negotiation skills

Executive communication

Travel up to 60%

Formation

Bachelor's degree in Computer Science or related field

Outils

Microsoft Azure

Amazon Web Services

Google Cloud Platform

Description du poste

Cloud Software Group is seeking an Account Technical Strategist (ATS) to partner with enterprise customers, define value-driven success roadmaps, and coordinate cross-functional teams to secure adoption and renewals.

You will deliver strategic insights, demonstrations, and stakeholder-ready presentations, aligning technical outcomes with business goals while traveling up to 60% to customer sites and events.