Senior Enterprise Success & Change Consultant (Remote)

Boardwise GmbH; United States; Remote; USD 101,000 - 146,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Ownership in growth

Strategic role across CS, Consulting,

Offsites & workshops

Clear development path

Job summary

Boardwise GmbH is seeking a Senior Customer Success Manager to act as trusted advisor to enterprise clients, guiding adoption, renewals and expansion while leading on-site workshops and executive stakeholder management. You will coordinate with Product, Tech, Sales and Leadership to drive customer value.

Based in Germany with 100% remote work, you will engage with C-level executives, governance teams, and board offices, travelling occasionally to meet customers as needed.

Qualifications

• Based in Germany.
• Fluent German (C1/C2) and strong English communication.
• Several years of experience in Management Consulting, Corporate Consulting, Customer Success, Change Management, or SaaS Implementation.
• Experience working with enterprise customers and senior or C-level stakeholders.
• Willingness to travel occasionally and meet customers on-site.
• Experience with Executive Offices, Board Offices, Governance teams is a strong plus.
• Experience with tools such as HubSpot, Salesforce, Zendesk, Gainsight, or similar is a plus.

Responsibilities

• Act as trusted advisor to enterprise customers across onboarding, adoption, retention, renewals and expansion.
• Lead consulting, implementation and change projects with complex stakeholder structures.
• Independently conduct on-site customer meetings, workshops and trainings.
• Advise customers on governance, meeting preparation, collaboration and decision-making processes.
• Build long-term relationships with senior stakeholders and key decision-makers.
• Collaborate with Product, Tech, Sales and Leadership to improve CS processes and playbooks.

Skills

German (C1/C2)

English communication

Enterprise customer management

Tools

HubSpot

Salesforce

Zendesk

Gainsight

Job description

Boardwise GmbH is seeking a Senior Customer Success Manager to act as trusted advisor to enterprise clients, guiding adoption, renewals and expansion while leading on-site workshops and executive stakeholder management. You will coordinate with Product, Tech, Sales and Leadership to drive customer value.

Based in Germany with 100% remote work, you will engage with C-level executives, governance teams, and board offices, travelling occasionally to meet customers as needed.