Senior CSM & Consulting Leader — Remote, Flexible Hours

Boardwise GmbH; United States; Remote; USD 110,000 - 170,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Ownership in growing SaaS company

Offsites/workshops

Job summary

Boardwise GmbH seeks a Senior Customer Success Manager to guide enterprise clients through onboarding, adoption, and renewal. You will partner with C-level executives, manage complex stakeholders, and lead on-site workshops while shaping governance and decision making.

You will work remotely with German and international clients, travel occasionally to meet customers on-site, and collaborate across Product, Tech, and Sales to increase value.

Qualifications

• Experience consulting enterprise customers and senior stakeholders.
• Ability to lead workshops and executive-level meetings.
• Proven track record in complex organisational change.
• Fluent English; German language skills helpful.

Responsibilities

• Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion.
• Act as trusted advisor to C-level executives, Board Offices, Governance teams, Legal, and IT.
• Lead consulting, implementation, and change projects with complex stakeholder structures.
• Conduct on-site meetings, workshops, trainings, and consulting sessions independently.
• Advise customers on governance, meeting preparation, collaboration, and decision-making.
• Identify organizational challenges and translate them into actionable recommendations.
• Build long-term relationships with senior stakeholders and decision-makers.
• Identify adoption risks and develop strategies to increase usage and value.
• Represent customer needs internally and collaborate with Product, Tech, Sales, and Leadership.
• Contribute to continuous improvement of CS processes and playbooks.

Skills

Management Consulting

Customer Success

Change Management

SaaS Implementation

Stakeholder Management

Tools

HubSpot

Salesforce

Zendesk

Gainsight

Job description

Boardwise GmbH seeks a Senior Customer Success Manager to guide enterprise clients through onboarding, adoption, and renewal. You will partner with C-level executives, manage complex stakeholders, and lead on-site workshops while shaping governance and decision making.

You will work remotely with German and international clients, travel occasionally to meet customers on-site, and collaborate across Product, Tech, and Sales to increase value.