Senior Customer Success Lead — Enterprise SaaS & Adoption

Walkme

Delaware

Hybrid

USD 95,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Hybrid work schedule

Wellness reimbursements

Health coverage options

Generous leave policy

Job summary

WalkMe seeks a Senior Customer Success Manager to serve a portfolio of Fortune 1000 customers, guiding adoption and value realization from the WalkMe platform. You will partner with executives to renew and expand, while aligning with product roadmaps and adoption strategies.

You will work in a hybrid setup, balancing remote work with on-site collaboration, and report to the Manager of Customer Success. Strong German and English fluency are required.

Qualifications

5+ years of customer advocacy and engagement in Enterprise SaaS with Fortune 1000 accounts.
Experience managing a quarterly retention and growth quota.
Managed a book of Enterprise accounts (4000+ employees).
Proven ability to increase adoption, satisfaction, and retention for a technical product.
Fluent in English and German.

Responsibilities

Be the voice of the customer and provide internal feedback to maximize value and retention.
Schedule and prepare Executive Business Reviews to drive adoption and renewals/expansion.
Maintain knowledge of WalkMe product/roadmap to guide customers to success.
Educate customers on relevant features for their needs.
Develop strategic trusted advisor relationships with key decision-makers.
Collaborate with Account Team to develop a Success Plan with success metrics.

Skills

Customer advocacy

Enterprise SaaS

Executive engagement

Adoption strategy

English & German

Job description

You will work in a hybrid setup, balancing remote work with on-site collaboration, and report to the Manager of Customer Success. Strong German and English fluency are required.

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