Senior Customer Success Lead — Enterprise SaaS & Adoption
WalkMe
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Benefits offered by this job
Job summary
WalkMe seeks a Senior Customer Success Manager to serve a portfolio of Fortune 1000 customers, guiding adoption and value realization from the WalkMe platform. You will partner with executives to renew and expand, while aligning with product roadmaps and adoption strategies.
You will work in a hybrid setup, balancing remote work with on-site collaboration, and report to the Manager of Customer Success. Strong German and English fluency are required.
Qualifications
- 5+ years of customer advocacy and engagement in Enterprise SaaS with Fortune 1000 accounts.
- Experience managing a quarterly retention and growth quota.
- Managed a book of Enterprise accounts (4000+ employees).
- Proven ability to increase adoption, satisfaction, and retention for a technical product.
- Fluent in English and German.
Responsibilities
- Be the voice of the customer and provide internal feedback to maximize value and retention.
- Schedule and prepare Executive Business Reviews to drive adoption and renewals/expansion.
- Maintain knowledge of WalkMe product/roadmap to guide customers to success.
- Educate customers on relevant features for their needs.
- Develop strategic trusted advisor relationships with key decision-makers.
- Collaborate with Account Team to develop a Success Plan with success metrics.
Skills
Job description
WalkMe seeks a Senior Customer Success Manager to serve a portfolio of Fortune 1000 customers, guiding adoption and value realization from the WalkMe platform. You will partner with executives to renew and expand, while aligning with product roadmaps and adoption strategies.
You will work in a hybrid setup, balancing remote work with on-site collaboration, and report to the Manager of Customer Success. Strong German and English fluency are required.
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