Customer Success Manager – Enterprise & Consulting

Boardwise GmbH; United States; Remote; USD 101,000 - 146,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Ownership in growth

Strategic role across CS, Consulting,

Offsites & workshops

Clear development path

Job summary

Boardwise GmbH is seeking a Senior Customer Success Manager to act as trusted advisor to enterprise clients, guiding adoption, renewals and expansion while leading on-site workshops and executive stakeholder management. You will coordinate with Product, Tech, Sales and Leadership to drive customer value.

Based in Germany with 100% remote work, you will engage with C-level executives, governance teams, and board offices, travelling occasionally to meet customers as needed.

Qualifications

• Based in Germany.
• Fluent German (C1/C2) and strong English communication.
• Several years of experience in Management Consulting, Corporate Consulting, Customer Success, Change Management, or SaaS Implementation.
• Experience working with enterprise customers and senior or C-level stakeholders.
• Willingness to travel occasionally and meet customers on-site.
• Experience with Executive Offices, Board Offices, Governance teams is a strong plus.
• Experience with tools such as HubSpot, Salesforce, Zendesk, Gainsight, or similar is a plus.

Responsibilities

• Act as trusted advisor to enterprise customers across onboarding, adoption, retention, renewals and expansion.
• Lead consulting, implementation and change projects with complex stakeholder structures.
• Independently conduct on-site customer meetings, workshops and trainings.
• Advise customers on governance, meeting preparation, collaboration and decision-making processes.
• Build long-term relationships with senior stakeholders and key decision-makers.
• Collaborate with Product, Tech, Sales and Leadership to improve CS processes and playbooks.

Skills

German (C1/C2)

English communication

Enterprise customer management

Tools

HubSpot

Salesforce

Zendesk

Gainsight

Job description

Задачи

As a Senior Customer Success Manager at Boardwise, you will act as a trusted advisor to some of our largest enterprise customers, including leading German corporations and DAX-listed companies. Your role goes beyond traditional Customer Success. You combine strategic account ownership with consulting, change management, and executive stakeholder management. You will guide customers through implementation, adoption, and organisational change, while advising Board Offices, Executive Assistants, Governance teams, and C-level stakeholders on how to improve collaboration, meeting processes, and decision-making. You should feel confident leading customer meetings independently, facilitating workshops on-site, and representing Boardwise in highly professional corporate environments. Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion Act as a trusted advisor to C-level executives, Board Offices, Executive Assistants, Governance teams, Legal, and IT Lead consulting, implementation, and change projects with complex stakeholder structures Independently conduct on-site customer meetings, workshops, trainings, and consulting sessions Advise customers on governance, meeting preparation, collaboration, and decision-making processes Identify organisational challenges and translate them into clear recommendations and actionable next steps Build strong, long-term relationships with senior stakeholders and key decision-makers Identify adoption risks and develop strategies to increase usage, engagement, and customer value Represent customer needs internally and collaborate closely with Product, Tech, Sales, and Leadership Contribute to the continuous improvement of Customer Success processes, playbooks, and enablement materials

Требования

• Based in Germany
• Fluent German at C1/C2 level and strong English communication skills
• Several years of experience in Management Consulting, Corporate Consulting, Customer Success, Change Management, or SaaS Implementation
• Strong background in consulting enterprise customers and senior or C-level stakeholders
• Experience working with large corporations and complex organisational structures
• Strong understanding of corporate decision-making processes and organisational hierarchies
• Confidence in independently leading workshops, consulting sessions, and executive-level meetings
• Strong communication, presentation, and stakeholder management skills
• Ability to quickly understand complex organisations and translate challenges into clear solutions
• Highly reliable, structured, proactive, and hands-on
• Strong personal presence, charisma, and confidence when interacting with senior stakeholders
• Willingness to travel occasionally and meet customers on-site
• Experience working with Executive Offices, Board Offices, Corporate Secretariats, or Governance teams is a strong plus
• Experience with tools such as HubSpot, Salesforce, Zendesk, Gainsight, or similar is a plus

You are not just a relationship manager. You are comfortable challenging customers, giving clear recommendations, and guiding senior stakeholders through complex organisational change. You combine a consulting mindset with strong customer ownership, communicate confidently at executive level, and can independently represent Boardwise in front of some of Germany’s largest companies.

Условия

• 100% remote work and flexible working hours
• High ownership in a fast-growing SaaS company
• Strategic role at the intersection of Customer Success, Consulting, Change Management, Product, and Sales
• Close collaboration with enterprise customers and senior stakeholders
• Transparent, trust-based culture with fast decision-making
• 2–3 offsites and workshops per year
• Clear development paths and a steep learning curve