Senior Customer Success Manager – Enterprise & Consulting (m/f/d)

Boardwise GmbH; United States; A distancia; USD 110.000 - 170.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Flexible hours

Ownership in growing SaaS company

Offsites/workshops

Descripción de la vacante

Boardwise GmbH seeks a Senior Customer Success Manager to guide enterprise clients through onboarding, adoption, and renewal. You will partner with C-level executives, manage complex stakeholders, and lead on-site workshops while shaping governance and decision making.

You will work remotely with German and international clients, travel occasionally to meet customers on-site, and collaborate across Product, Tech, and Sales to increase value.

Formación

• Experience consulting enterprise customers and senior stakeholders.
• Ability to lead workshops and executive-level meetings.
• Proven track record in complex organisational change.
• Fluent English; German language skills helpful.

Responsabilidades

• Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion.
• Act as trusted advisor to C-level executives, Board Offices, Governance teams, Legal, and IT.
• Lead consulting, implementation, and change projects with complex stakeholder structures.
• Conduct on-site meetings, workshops, trainings, and consulting sessions independently.
• Advise customers on governance, meeting preparation, collaboration, and decision-making.
• Identify organizational challenges and translate them into actionable recommendations.
• Build long-term relationships with senior stakeholders and decision-makers.
• Identify adoption risks and develop strategies to increase usage and value.
• Represent customer needs internally and collaborate with Product, Tech, Sales, and Leadership.
• Contribute to continuous improvement of CS processes and playbooks.

Conocimientos

Management Consulting

Customer Success

Change Management

SaaS Implementation

Stakeholder Management

Herramientas

HubSpot

Salesforce

Zendesk

Gainsight

Descripción del empleo

Your mission

As a Senior Customer Success Manager at Boardwise, you will act as a trusted advisor to some of our largest enterprise customers, including leading German corporations and DAX-listed companies.
Your role goes beyond traditional Customer Success. You combine strategic account ownership with consulting, change management, and executive stakeholder management. You will guide customers through implementation, adoption, and organisational change, while advising Board Offices, Executive Assistants, Governance teams, and C-level stakeholders on how to improve collaboration, meeting processes, and decision-making.
You should feel confident leading customer meetings independently, facilitating workshops on-site, and representing Boardwise in highly professional corporate environments.

Your responsibilities:

• Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion
• Act as a trusted advisor to C-level executives, Board Offices, Executive Assistants, Governance teams, Legal, and IT
• Lead consulting, implementation, and change projects with complex stakeholder structures
• Independently conduct on-site customer meetings, workshops, trainings, and consulting sessions
• Advise customers on governance, meeting preparation, collaboration, and decision-making processes
• Identify organisational challenges and translate them into clear recommendations and actionable next steps
• Build strong, long-term relationships with senior stakeholders and key decision-makers
• Identify adoption risks and develop strategies to increase usage, engagement, and customer value
• Represent customer needs internally and collaborate closely with Product, Tech, Sales, and Leadership
• Contribute to the continuous improvement of Customer Success processes, playbooks, and enablement materials

Your profile

• Based in Germany
• Fluent German at C1/C2 level and strong English communication skills
• Several years of experience in Management Consulting, Corporate Consulting, Customer Success, Change Management, or SaaS Implementation
• Strong background in consulting enterprise customers and senior or C-level stakeholders
• Experience working with large corporations and complex organisational structures
• Strong understanding of corporate decision-making processes and organisational hierarchies
• Confidence in independently leading workshops, consulting sessions, and executive-level meetings
• Strong communication, presentation, and stakeholder management skills
• Ability to quickly understand complex organisations and translate challenges into clear solutions
• Highly reliable, structured, proactive, and hands-on
• Strong personal presence, charisma, and confidence when interacting with senior stakeholders
• Willingness to travel occasionally and meet customers on-site
• Experience working with Executive Offices, Board Offices, Corporate Secretariats, or Governance teams is a strong plus
• Experience with tools such as HubSpot, Salesforce, Zendesk, Gainsight, or similar is a plus

What we are looking for

You are not just a relationship manager. You are comfortable challenging customers, giving clear recommendations, and guiding senior stakeholders through complex organisational change.
You combine a consulting mindset with strong customer ownership, communicate confidently at executive level, and can independently represent Boardwise in front of some of Germany’s largest companies.

Why us?

• 100% remote work and flexible working hours
• High ownership in a fast-growing SaaS company
• Strategic role at the intersection of Customer Success, Consulting, Change Management, Product, and Sales
• Close collaboration with enterprise customers and senior stakeholders
• Transparent, trust-based culture with fast decision-making
• 2-3 offsites and workshops per year
• Clear development paths and a steep learning curve