Senior Enterprise Strategic Account Manager — Remote

Walgreens; United States; Hybrid; USD 95,000 - 245,000; Full time

Job summary

Walgreens is seeking an Strategic Account Manager to own end-to-end management of enterprise accounts, including business development support, negotiations, implementation, and ongoing retention. You will coordinate with the Director to drive revenue and client satisfaction while expanding market share across assigned accounts.

The role requires building strong client relationships, leading cross-functional teams, and delivering integrated solutions.

Qualifications

• Bachelor's Degree with 4+ years of client/account management experience OR High School/GED with 7+ years in client/account management.
• Experience collaborating with internal or external resources to meet department goals within budget and timelines.
• Experience providing customer service to internal and external customers, including meeting quality standards.

Responsibilities

• Lead and develop client service programs to support tactical and strategic client needs.
• Identify and implement process improvements to ensure positive account relationships and retention.
• Negotiate contracts and ensure smooth implementation across responsible teams.
• Develop and assess client service models to optimize satisfaction and retention.
• Provide strategic and tactical leadership with field sales within region and collaborate with internal teams.
• Execute account strategies for high-profile customers with Sales/Account Management leadership.
• Manage relationships and identify opportunities to increase account penetration and capitalize on contracts.
• Foster cross-departmental collaboration and problem-solving to enhance market leadership and pull-through of products.
• May liaise between National Account Director and regional accounts; may help achieve regional budgets.
• Provide coaching and mentorship as directed by Sales leadership.

Skills

Account management

Strategic planning

Contract negotiation

Leadership

Travel readiness

Cross-functional collaboration

Financial decision making

Customer service

Education

Bachelor's Degree

High School/GED

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Walgreens is seeking an Strategic Account Manager to own end-to-end management of enterprise accounts, including business development support, negotiations, implementation, and ongoing retention. You will coordinate with the Director to drive revenue and client satisfaction while expanding market share across assigned accounts.

The role requires building strong client relationships, leading cross-functional teams, and delivering integrated solutions.