Strategic Account Manager

Walgreens; United States; Hybrid; USD 95,000 - 245,000; Full time

Job summary

Walgreens is seeking an Strategic Account Manager to own end-to-end management of enterprise accounts, including business development support, negotiations, implementation, and ongoing retention. You will coordinate with the Director to drive revenue and client satisfaction while expanding market share across assigned accounts.

The role requires building strong client relationships, leading cross-functional teams, and delivering integrated solutions.

Qualifications

• Bachelor's Degree with 4+ years of client/account management experience OR High School/GED with 7+ years in client/account management.
• Experience collaborating with internal or external resources to meet department goals within budget and timelines.
• Experience providing customer service to internal and external customers, including meeting quality standards.

Responsibilities

• Lead and develop client service programs to support tactical and strategic client needs.
• Identify and implement process improvements to ensure positive account relationships and retention.
• Negotiate contracts and ensure smooth implementation across responsible teams.
• Develop and assess client service models to optimize satisfaction and retention.
• Provide strategic and tactical leadership with field sales within region and collaborate with internal teams.
• Execute account strategies for high-profile customers with Sales/Account Management leadership.
• Manage relationships and identify opportunities to increase account penetration and capitalize on contracts.
• Foster cross-departmental collaboration and problem-solving to enhance market leadership and pull-through of products.
• May liaise between National Account Director and regional accounts; may help achieve regional budgets.
• Provide coaching and mentorship as directed by Sales leadership.

Skills

Account management

Strategic planning

Contract negotiation

Leadership

Travel readiness

Cross-functional collaboration

Financial decision making

Customer service

Education

Bachelor's Degree

High School/GED

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

Strategic Account Manager

Address: Remote

Job Summary

Accountable for end-to-end ownership and execution of assigned enterprise accounts, including business development support, contract negotiation, implementation, and ongoing account management. Partners with Director, Enterprise Growth & Strategic Accounts to execute account strategies that drive revenue growth, client satisfaction, and long-term retention.

Leads day-to-day management and performance of assigned accounts, identifying opportunities to expand relationships, optimize contract performance, and increase market share within defined accounts. Supports the development and execution of strategic account plans aligned to client objectives and broader business goals.

Serves as the primary point of contact for assigned clients, coordinating cross-functional resources to deliver integrated solutions and ensure successful contract execution and service delivery across a diverse portfolio of offerings.

Local Chicagoland/Deerfield, IL candidate(s) will be expected to work a hybrid schedule - four days a week in office at our Deerfield, IL location.

Job Responsibilities

• Leads, helps develop and implements client service programs which directly support both tactical and strategic service needs of the client and Company objectives.
• Identifies, recommends, and implements process improvements, service model changes, and client satisfaction tools to ensure a positive account relationship which fosters client retention.
• Negotiating contracts as well as ensuring smooth implementation and pull through of contracts through collaboration across all responsible teams (C&P, Operations, etc.).
• Develops, implements, and assesses a client services models targeted at optimizing client satisfaction and retention. May play an integral role in a team approach in closing a potential client.
• Provide overall strategic and tactical leadership of collaborative initiatives with field sales personnel within region. Develop and maintain strong alliance efforts with internal teams to ensure access and pull-through of products and/or programs.
• Implements and executes account strategies for high profile, strategic customers in collaboration with Sales/Account Management leadership.
• Manage customer relationships, and identifies opportunities within existing customers to increase account penetration, and capitalize on contract opportunities.
• Develops and fosters positive inter-and intra-departmental working relationships with other departments and business units. Responsible for providing a collaborative customer-facing, problem-solving environment with Sales, Marketing, Operations, and systems with the vision of enhancing Company market leadership. May be required to act as liaison between National Account Director and regional accounts.
• May be responsible for achieving budgeted sales within assigned region or assigned accounts.
• Provides coaching, mentoring, counseling and training as directed by Sales leadership.

About Walgreens

Founded in 1901, Walgreens (www.walgreens.com) proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.

Basic Qualifications

• Bachelor's Degree and at least 4 years of experience in direct or indirect (such as marketing, contracting, implementation) client/account management responsibilities OR High School/GED and at least 7 years of experience in direct or indirect (such as marketing, contracting, implementation) client/account management responsibilities.
• Experience collaborating with internal or external resources to develop strategies that meet department goals within budget and established timelines.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Experience in diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems.Experience presenting to and coordinating senior level meetings, including preparation of agendas, documenting meeting minutes, sending out documents to attendees.
• Experience building and maintaining relationships within a team.
• Basic level skill in Microsoft Excel (for example: opening a workbook, inserting a row, selecting font style and size, formatting cells as currency, using copy, paste and save functions, aligning text, selecting cells, renaming a worksheet, inserting a column, selecting a chart style, inserting a worksheet, setting margins, selecting page orientation, using spell check and/or printing worksheets).
• Basic skill level in Microsoft PowerPoint (for example: inserting, rearranging, hiding and deleting slides, navigating between slides, increasing list level, adding, centering and editing text, changing views, inserting a table or a note, moving objects, printing outline view and/or running a slide show).
• Basic level skill in Microsoft Word (for example: opening a document, cutting, pasting and aligning text, selecting font type and size, changing margins and column width, sorting, inserting bullets, pictures and dates, using find and replace, undo, spell check, track changes, review pane and/or print functions).
• At least 2 years of experience contributing to financial decisions in the workplace.
• At least 2 years of direct leadership, indirect leadership or cross functional team leadership.
• Willing to travel up to 50% of the time for business purposes (within state and out of state).

Preferred Qualifications

• Master's Degree or MBA.
• Experience supporting or owning full account lifecycle for complex clients, including business development, contract negotiation, and ongoing account management.
• Experience executing contracting processes, including coordination with legal, finance, and operations teams.
• Demonstrated ability to drive account growth, retention, and satisfaction within assigned accounts.
• Experience supporting development and execution of account strategies aligned to revenue and client goals.
• Strong financial acumen, including understanding of contract terms, pricing structures, and performance metrics.
• Experience working cross-functionally to deliver client solutions (sales, contracting, operations, finance).
• Ability to effectively manage client relationships and influence mid- to senior-level stakeholders.
• Healthcare, managed markets, payer, or PBM experience preferred.
• We will consider employment of qualified applicants with arrest and conviction records.

The Salary below is being provided to promote pay transparency and equal employment opportunities at Walgreens. The actual salary within this range ($95,000 to $244,800) that you will be