Senior Enterprise Solutions Consultant (Remote)

Ladders; United States; Remote; USD 103,000 - 150,000; Full time

Benefits offered by this job

Health coverage

Life insurance

401(k) match

Parental leave

Flexible time off

Home office stipend

11 holidays and 2 volunteer days

Job summary

Ladders is seeking a Senior Professional Services consultant to partner with enterprise customers on onboarding, implementation, and adoption journeys in a remote capacity. You will translate business challenges into practical solutions, drive value from our platform, and coordinate with internal teams to ensure successful delivery and data migrations.

You will manage 10-15 engagements, mentor teams, and apply Agile/Scrum principles while leveraging low-code tools and AI to optimize outcomes.

Qualifications

• 5+ years of client-facing experience in SaaS professional services or solutions implementation.
• Ability to translate complex business processes into practical solutions.
• Experience managing multiple customer accounts across diverse teams and industries.

Responsibilities

• Manage a portfolio of 10-15 customer engagements with advisory and hands-on sessions.
• Lead customer onboarding from discovery to adoption monitoring.
• Partner with enterprise customers on multi-year transformational engagements.
• Diagnose workflows and educate teams on collaboration practices.
• Design solutions within the platform to address operational challenges.
• Connect the platform to external systems using low-code tools and guide data migrations.
• Leverage AI tools to enhance consulting delivery and customer workflows.

Skills

Client-facing experience

SaaS experience

Account management

Adaptability

Agile/Scrum familiarity

Low-code tools learning

Job description

Ladders is seeking a Senior Professional Services consultant to partner with enterprise customers on onboarding, implementation, and adoption journeys in a remote capacity. You will translate business challenges into practical solutions, drive value from our platform, and coordinate with internal teams to ensure successful delivery and data migrations.

You will manage 10-15 engagements, mentor teams, and apply Agile/Scrum principles while leveraging low-code tools and AI to optimize outcomes.