Senior Customer Journey Architect (Remote)

Ladders; EUA; Teletrabalho; USD 172 000 - 228 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive time-off policies

Flexible working arrangements

Industry-leading health coverage

Resumo da oferta

Ladders is seeking a Senior Solution Manager, Customer Journey to lead cross-functional readiness for new products and services, focusing on the customer journey from launch through onboarding and ongoing adoption. You will partner with GTM, product, delivery, and operations teams to remove friction and ensure coordinated execution.

The role emphasizes translating customer feedback into actionable improvements that drive strategy, process quality, and operational effectiveness in a remote

Qualificações

• 15+ years of experience in GTM operations within a complex SaaS environment (must-have).
• Ability to manage complex launch plans across multi-disciplinary teams.
• Proven skills mapping and optimizing workflows from quote-to-cash and onboarding.
• Hands-on experience developing sales and delivery assets such as scoping tools and playbooks.
• Familiarity with enterprise platforms such as Salesforce or Gainsight.

Responsabilidades

• Own and execute the end-to-end readiness plan for new products and services.
• Design and optimize customer lifecycle processes to eliminate operational friction.
• Develop practical sales and delivery assets to support field execution.
• Manage multi-team project plans and track readiness milestones.
• Establish feedback loops to influence product strategy based on customer insights.

Conhecimentos

GTM operations

Cross-functional leadership

SaaS industry experience

Workflow optimization

Customer journey design

Project management

End-to-end readiness planning

Ferramentas

Salesforce

Gainsight

Descrição da oferta de emprego

Ladders is seeking a Senior Solution Manager, Customer Journey to lead cross-functional readiness for new products and services, focusing on the customer journey from launch through onboarding and ongoing adoption. You will partner with GTM, product, delivery, and operations teams to remove friction and ensure coordinated execution.

The role emphasizes translating customer feedback into actionable improvements that drive strategy, process quality, and operational effectiveness in a remote