Senior Enterprise Salesforce Architect & Digital Transformation Lead

Humana; Kentucky; Remote; USD 142,000 - 196,000; Full time

Job summary

Humana seeks a Lead Enterprise Salesforce Architect to drive digital transformation by designing scalable solutions and leading architecture and implementation efforts. This role combines deep technical expertise with a client-focused mindset, collaborating across business and tech teams to increase adoption and success.

You will guide multi-functional engagements, own solution design, oversee data integrations, and mentor digital solutions professionals to deliver measurable outcomes for

Qualifications

• Bachelor's degree in Computer science, Information Technology, Engineering, Business, or a related field, or equivalent experience.
• 5+ years of experience with customer data, marketing technology, or digital experience platforms.
• Expertise in Adobe Experience Platform (AEP), Real-Time Certified Data Professional, and Adobe Experience Cloud, including data ingestion, identity resolution, audience activation, data governance, and personalization.
• Experience leading 2+ end-to-end AEP implementations as a Technical Architect, with ownership of solution design, integrations, and delivery.
• Hands-on experience across at least three of the following areas: CDPs, DMPs, CRM, Marketing Automation, Omnichannel Personalization, AdTech, CMS and analytics.
• Experience with enterprise platforms such as Adobe, Salesforce, Oracle, Microsoft, or similar ecosystems.
• Experience with REST APIs, cloud architectures, data integration, security protocols, and structured/unstructured data management.
• Experience designing customer data models, database solutions, and scalable data architectures.
• Proficiency in SQL, ETL/ELT processes, API integrations, and tools such as Postman.
• Proven ability to lead technical teams, improve project delivery, and mentor team members.
• Excellent communication and stakeholder management skills, with experience presenting to both technical and executive audiences.
• Ability to manage multiple priorities and deliver complex projects in fast-paced, global environments.
• Experience leading large-scale, cross-functional projects involving multiple partners and workstreams.

Responsibilities

• Lead technology and strategy solution engagements across multi-functional workstreams involving CDP/DMP, data onboarding and activation, big data strategy, and analytics on Adobe Experience Platform.
• Gain in-depth knowledge of a client's digital experience strategy, online business model, and customer goals.
• Work with and implement data integrations to support client customer use cases and journeys.
• Provide expert consulting services and expertise to clients and potential clients.
• Collaborate with teams and vendor partners to develop solutions to meet client requirements across data, technology, partners, integrations and analytics.
• Manage multiple client relationships, serving as the primary daily contact.
• Collaborate and guide teams through integration projects with several partners.
• Conduct business analysis – lead process to obtain insight and business strategy from analytics output.
• Establish trust and build relationships with clients and internal and external partners.
• Monitor engagement progress and maintain an account status dashboard summarizing all work streams.
• Address client processes/operations issues through needs analysis and strategy recommendations.
• Strong storytelling capability - slideware development, presentation and communication skills.
• Lead client business reviews and ensure delivery of commitments.
• Manage and train team of digital solutions specialists.
• Maintain a strong interest in rapidly changing trends in the digital marketing space.

Job description

Humana seeks a Lead Enterprise Salesforce Architect to drive digital transformation by designing scalable solutions and leading architecture and implementation efforts. This role combines deep technical expertise with a client-focused mindset, collaborating across business and tech teams to increase adoption and success.

You will guide multi-functional engagements, own solution design, oversee data integrations, and mentor digital solutions professionals to deliver measurable outcomes for