Senior Enterprise SaaS Implementation Lead

Insight Global; Town of Florida (NY); On-site; USD 110,000 - 140,000; Full time

Job summary

Insight Global is seeking an Implementation Consultant (Enterprise SaaS) to lead enterprise software deployments for healthcare technology clients, overseeing onboarding, deployment, and adoption across multiple departments. The role partners with client leadership, operations, product, customer success, and sales to ensure successful software adoption and long‑term client success.

The ideal candidate has 4+ years in software implementations, strong project management, and experience with major

Qualifications

• Bachelor's Degree in Business, Information Systems, Healthcare Administration, Technology, or a related field.
• 4+ years of software implementation, customer onboarding, technical project management, or professional services experience.
• Proven experience implementing enterprise software platforms such as Salesforce, Oracle, SAP, Workday, Microsoft Dynamics, NetSuite, EHR/EMR systems, or similar business‑critical applications.
• Experience managing implementations for mid-market or enterprise organizations with multiple departments and stakeholders.
• Strong project management skills with the ability to manage multiple concurrent implementations.

Responsibilities

• Lead end-to-end software implementations from post‑sale kickoff through go‑live, stabilization, and client handoff.
• Serve as the primary point of contact for client stakeholders across operations, finance, compliance, customer service, warehouse, shipping, and inventory teams.
• Conduct workflow discovery sessions and configure software solutions to align with client business processes and operational goals.
• Develop and manage implementation plans, project timelines, milestones, risk registers, and status reporting.
• Deliver user training, support change management initiatives, and drive successful user adoption across departments.
• Collaborate with internal Product, Sales, and Customer Success teams to communicate client feedback, enhancement requests, and implementation challenges.
• Identify operational gaps and expansion opportunities during implementation, partnering with Account Managers to support account growth initiatives.

Skills

Stakeholder management

Project management

Change management

Training

Communication

Education

Bachelor's degree in Business, Information Systems, Healthcare Administration, Technology, or related field

Tools

Salesforce

Oracle

SAP

Workday

Microsoft Dynamics

NetSuite

EHR/EMR systems

Job description

Insight Global is seeking an Implementation Consultant (Enterprise SaaS) to lead enterprise software deployments for healthcare technology clients, overseeing onboarding, deployment, and adoption across multiple departments. The role partners with client leadership, operations, product, customer success, and sales to ensure successful software adoption and long‑term client success.

The ideal candidate has 4+ years in software implementations, strong project management, and experience with major