Deployment Lead: SaaS Implementations & Customer Success

Insight Global; Brighton (MI); On-site; USD 55,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Disability insurance

3 weeks vacation

9 holidays

EAR program

Job summary

Insight Global is seeking a Deployment Leader to oversee full lifecycle implementations for manufacturing clients. You will configure solutions, drive adoption from leadership to the plant floor, and combine technical deployment with customer success and operational consulting.

This role requires collaboration with engineering and product teams, travel 25–50%, and delivering training across all levels of the organization.

Qualifications

• Bachelors degree in Mechanical, Industrial, Manufacturing, CS or related field.
• 2+ years in manufacturing environment; 3+ years without degree in metal finishing + ERP/MES exposure.
• Experience working with customers and strong ownership/accountability.
• Willing to travel 25–50% domestically; may support Canada/Australia projects.

Responsibilities

• Partner with customers to assess manufacturing processes.
• Configure and tailor the software to customer needs.
• Lead end-to-end deployments from setup to go-live.
• Deliver training from executives to plant-floor operators.
• Drive user adoption by demonstrating system value.
• Support long-term utilization with best practices.

Skills

Manufacturing experience

Customer interaction

Travel willingness

Executive exposure

Education

Bachelor's degree

Tools

ERP/MES exposure

Job description

Insight Global is seeking a Deployment Leader to oversee full lifecycle implementations for manufacturing clients. You will configure solutions, drive adoption from leadership to the plant floor, and combine technical deployment with customer success and operational consulting.

This role requires collaboration with engineering and product teams, travel 25–50%, and delivering training across all levels of the organization.