Senior Enterprise Quality & Process Excellence Lead

PayPal; New York (NY); Hybrid; USD 130,000 - 192,000; Full time

Benefits offered by this job

Balanced hybrid work model

Healthcare coverage

Paid time off

Job summary

PayPal in New York, NY seeks a functional expert to lead complex projects and improve global business processes. You will map end-to-end processes, develop detailed requirements, and guide cross-functional teams to align with organizational goals.

The role covers overseeing user acceptance testing, establishing best practices, and tracking KPIs to boost operational effectiveness across the organization.

Qualifications

• 8+ years relevant experience and a Bachelor’s degree OR any equivalent combination of education and experience.
• Create comprehensive end-to-end process maps.
• Develop detailed business requirements.
• Manage and oversee user acceptance testing.

Responsibilities

• Create comprehensive end-to-end process maps.
• Identify and resolve complex problems within business processes to drive global improvements.
• Develop detailed business requirements.
• Manage and oversee user acceptance testing.
• Act as a subject matter expert to guide teams in process improvement initiatives.
• Establish and implement best practices for the function.
• Collaborate with cross-functional teams to streamline workflows and enhance operational effectiveness.
• Develop and track key performance metrics.

Skills

Process mapping

Business requirements

Requirements gathering

Cross-functional collaboration

UAT testing

Education

Bachelor’s degree

Job description

PayPal in New York, NY seeks a functional expert to lead complex projects and improve global business processes. You will map end-to-end processes, develop detailed requirements, and guide cross-functional teams to align with organizational goals.

The role covers overseeing user acceptance testing, establishing best practices, and tracking KPIs to boost operational effectiveness across the organization.