Enterprise Quality & Process Improvement Lead

PayPal; New York (NY); Hybrid; USD 109,000 - 156,000; Full time

Benefits offered by this job

Generous paid time off

Healthcare coverage for you and your

Mental health resources

Job summary

PayPal is seeking a seasoned process-improvement professional in New York City to lead cross-functional initiatives that optimize business workflows and customer-impact responses. You will design processes, define KPIs, and guide junior colleagues while collaborating across teams to implement scalable improvements.

The role emphasizes data-driven analysis, incident-management evaluation, and sharing best practices to enhance efficiency and service levels within PayPal’s hybrid work environment.

Qualifications

• 5+ years relevant experience and a Bachelor’s degree OR equivalent combination of education and experience.

Responsibilities

• Design and maintain the process for responding to customer impacts.
• Identify issues within business processes and recommend best practices.
• Define KPIs and implement a measurement framework to track process performance.
• Collaborate with team members to streamline workflows and improve efficiency.
• Provide guidance to junior team members in process management and analysis.

Skills

Process improvement

Data analysis

Cross-functional collaboration

Project leadership

Education

Bachelor's degree

Tools

Incident management tools

Job description

PayPal is seeking a seasoned process-improvement professional in New York City to lead cross-functional initiatives that optimize business workflows and customer-impact responses. You will design processes, define KPIs, and guide junior colleagues while collaborating across teams to implement scalable improvements.

The role emphasizes data-driven analysis, incident-management evaluation, and sharing best practices to enhance efficiency and service levels within PayPal’s hybrid work environment.