Director of Enterprise Process Excellence

Paypal; New York (NY); On-site; USD 160,000 - 237,000; Full time

Benefits offered by this job

Hybrid work model

Healthcare coverage

Generous paid time off

Financial security programs

Job summary

PayPal seeks a senior leader to drive enterprise-wide process design, analysis, and continuous improvement. You will partner with cross-functional leadership to streamline workflows, ensure regulatory compliance, and embed governance across the organization.

This role blends strategic advisory work with hands-on leadership and a culture of continuous improvement. You will mentor teams, implement performance metrics, and lead change-management efforts to ensure adoption of enhanced processes and

Qualifications

• Lean Six Sigma and governance frameworks for large-scale process programs.
• Experience leading cross-functional process improvement initiatives.
• Strong change-management and mentoring capabilities.

Responsibilities

• Lead end-to-end design and optimization of enterprise processes for efficiency and compliance.
• Collaborate with senior leaders to align improvements with strategic priorities.
• Oversee governance and ensure regulatory and internal standards compliance.
• Develop performance management systems and monitor key metrics.
• Lead UAT and change-management efforts for adopted processes and tools.

Skills

Lean Six Sigma

Change management

Leadership

Governance

Mentoring

Performance metrics

Education

Bachelor's degree

Job description

PayPal seeks a senior leader to drive enterprise-wide process design, analysis, and continuous improvement. You will partner with cross-functional leadership to streamline workflows, ensure regulatory compliance, and embed governance across the organization.

This role blends strategic advisory work with hands-on leadership and a culture of continuous improvement. You will mentor teams, implement performance metrics, and lead change-management efforts to ensure adoption of enhanced processes and