Enterprise Quality & Process Manager

Paypal; New York (NY); On-site; USD 109,000 - 156,000; Full time

Benefits offered by this job

Hybrid work model

Healthcare coverage

Paid time off

Financial wellbeing resources

Job summary

PayPal in New York is seeking a process improvement partner to identify issues, analyze incidents, and design improvements across business processes. You will lead projects, mentor junior team members, and align initiatives with company objectives.

The role emphasizes KPI definition, incident management, and collaboration with multiple teams. PayPal offers a balanced hybrid model with strong wellbeing benefits and opportunities to influence global processes.

Qualifications

• 5+ years of relevant experience in process improvement or operations.
• Bachelor’s degree or equivalent combination of education and experience.
• Strong analytical and problem-solving skills.

Responsibilities

• Design and maintain the process for responding to customer impacts.
• Identify issues within business processes and recommend best practices for improvement.
• Define KPIs and implement measurement framework to understand performance of assigned processes.
• Collaborate with team members to develop solutions that streamline workflows and improve efficiency.
• Drive the implementation of process improvement initiatives across various departments.

Skills

Process management

Data analysis

Stakeholder collaboration

Education

Bachelor's degree

Job description

PayPal in New York is seeking a process improvement partner to identify issues, analyze incidents, and design improvements across business processes. You will lead projects, mentor junior team members, and align initiatives with company objectives.

The role emphasizes KPI definition, incident management, and collaboration with multiple teams. PayPal offers a balanced hybrid model with strong wellbeing benefits and opportunities to influence global processes.