Director, Enterprise Process Excellence

PayPal; San Jose (CA); Hybrid; USD 160,000 - 237,000; Full time

Job summary

PayPal is seeking a Director to lead enterprise-wide process design, analysis, and continuous improvement, driving efficiency, compliance, and operational excellence across the organization. You will partner with senior leadership to streamline workflows and align processes with strategic priorities.

Responsibilities include governance oversight, Lean Six Sigma initiatives, performance management, and change management to ensure large-scale, measurable improvements and sustained adoption across

Qualifications

• 10+ years relevant experience required.
• Bachelor’s degree or equivalent combination of education and experience.

Responsibilities

• Lead end-to-end design, analysis, and optimization of business processes to enhance efficiency and compliance.
• Collaborate with cross-functional teams and senior leadership to align improvements with strategic priorities.
• Identify and resolve complex process challenges, driving sustainable improvements and measurable outcomes.
• Oversee governance frameworks and ensure compliance with internal standards and external regulations.
• Develop and implement performance management systems to monitor process metrics and drive adoption.

Skills

Process improvement

Governance

Lean Six Sigma

Change management

Leadership

Education

Bachelor's degree

Job description

PayPal is seeking a Director to lead enterprise-wide process design, analysis, and continuous improvement, driving efficiency, compliance, and operational excellence across the organization. You will partner with senior leadership to streamline workflows and align processes with strategic priorities.

Responsibilities include governance oversight, Lean Six Sigma initiatives, performance management, and change management to ensure large-scale, measurable improvements and sustained adoption across