Senior Enterprise Onboarding Program Leader

ZoomInfo; Vancouver (WA); On-site; USD 150,000 - 200,000; Full time

Job summary

ZoomInfo is seeking a Principal Customer Onboarding Manager to lead the delivery of its most complex onboarding programs. You will serve as the overall implementation lead, driving governance, cross-functional execution, risk management, and executive communications to accelerate time-to-value for enterprise customers.

You will establish delivery standards, mentor onboarding teams, and continuously improve methodologies for large-scale deployments, partnering with Customer Success, Solutions

Responsibilities

• Serve as the overall project lead for ZoomInfo's most strategic onboarding engagements.
• Develop comprehensive implementation plans with milestones, dependencies, and risk mitigation.
• Coordinate cross-functional execution across Customer Success, Solutions Engineering, Professional Services, Product, Learning & Development, Sales, and Technical Implementation teams.
• Facilitate recurring project governance meetings, executive status reviews, and stakeholder communications throughout the implementation lifecycle.

Job description

ZoomInfo is seeking a Principal Customer Onboarding Manager to lead the delivery of its most complex onboarding programs. You will serve as the overall implementation lead, driving governance, cross-functional execution, risk management, and executive communications to accelerate time-to-value for enterprise customers.

You will establish delivery standards, mentor onboarding teams, and continuously improve methodologies for large-scale deployments, partnering with Customer Success, Solutions