Principal GTM Onboarding Manager

ZoomInfo; Vancouver (WA); On-site; USD 150,000 - 200,000; Full time

Job summary

ZoomInfo is seeking a Principal Customer Onboarding Manager to lead the delivery of its most complex onboarding programs. You will serve as the overall implementation lead, driving governance, cross-functional execution, risk management, and executive communications to accelerate time-to-value for enterprise customers.

You will establish delivery standards, mentor onboarding teams, and continuously improve methodologies for large-scale deployments, partnering with Customer Success, Solutions

Responsibilities

• Serve as the overall project lead for ZoomInfo's most strategic onboarding engagements.
• Develop comprehensive implementation plans with milestones, dependencies, and risk mitigation.
• Coordinate cross-functional execution across Customer Success, Solutions Engineering, Professional Services, Product, Learning & Development, Sales, and Technical Implementation teams.
• Facilitate recurring project governance meetings, executive status reviews, and stakeholder communications throughout the implementation lifecycle.

Job description

ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You'll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won't just contribute. You'll make things happen-fast.

The Principal Customer Onboarding Manager is responsible for leading the successful delivery of ZoomInfo's most complex, strategic customer onboarding programs. Acting as the overall implementation lead, this role drives project governance, cross-functional execution, risk management, and executive communication to ensure customers achieve rapid time-to-value and long-term adoption. In addition to leading strategic implementations, this role establishes delivery standards, mentors onboarding teams, and continuously improves onboarding methodologies for enterprise deployments.

What You'll Do:

Program & Project Leadership

• Serve as the overall project lead for ZoomInfo's most strategic and complex customer onboarding engagements.
• Develop comprehensive implementation plans, including project scope, milestones, dependencies, resource planning, risk mitigation, and success criteria.
• Drive execution across multiple concurrent enterprise onboarding programs while balancing customer outcomes, timelines, quality, and business priorities.
• Facilitate recurring project governance meetings, executive status reviews, and stakeholder communications throughout the implementation lifecycle.
• Identify, manage, and proactively resolve project risks, issues, dependencies, and scope changes.

Cross-Functional Program Management

• Coordinate execution across Customer Success, Solutions Engineering, Professional Services, Product, Learning & Development, Sales, and Technical Implementation teams.
• Own cross-functional accountability to ensure deliverables are completed on schedule and implementation milestones remain on track.
• Establish clear decision points, escalation paths, and governance processes for complex customer implementations.

Operational Excellence

• Own project documentation, implementation plans, milestones, and customer communications within Salesforce and other project management systems.
• Standardize implementation artifacts,