Senior Manager of Customer Onboarding

Triwill Group; Northern (KY); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Triwill Group is seeking a Senior Manager of Customer Onboarding based in the United States. This senior, people-leadership role builds and scales a high-performing onboarding organization, leads onboarding managers, and owns the quality, execution, and outcomes of the onboarding experience.

You will drive software adoption, digital workflow competency, and payments utilization. The role covers playbooks, enablement programs, performance standards, and operating rhythms, with cross-functional

Responsibilities

• Lead onboarding managers and own the quality, execution, and measurable outcomes of the onboarding experience.

Job description

Description:

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Manager of Customer Onboarding based in the United States.

This is a senior people-leadership role responsible for building and scaling a high-performing customer onboarding organization.
You will lead onboarding managers and own the quality, execution, and measurable outcomes of the onboarding experience.
Your work will directly influence software adoption, digital workflow competence, and payments utilization.
You will have significant ownership over playbooks, enablement programs, performance standards, and operating rhythms.
The role combines team development, customer enablement, operational improvement, and cross-functional collaboration in a fast-growing SaaS environment.
You will also have the opportunity to experiment with AI and technology-enabled workflows that accelerate time-to-value and improve customer satisfaction.
This is a build-focused opportunity for a hands-on leader who wants to shape both the team and the onboarding standard for a growing vertical SaaS market.