Senior Enterprise Onboarding & Delivery Lead

pingidentity; United States; Remote; USD 150,000 - 210,000; Full time

Benefits offered by this job

Travel up to 25%

Healthcare options

Retirement programs

Parental leave

Education reimbursement

Commuter support

Job summary

Ping Identity is seeking an experienced role to lead enterprise customer deployments of identity and access technology, from pre-sales handoff through implementation and value realization. You will coordinate delivery across customer and internal teams and transition customers to their ongoing success manager after deployment.

The role requires guiding complex programs, managing cross-functional stakeholders, and communicating with executives and technical experts to ensure outcomes.

Qualifications

• Significant experience leading enterprise deployments and complex technical projects.
• Knowledge of project management for large programs, including cloud migrations.
• Ability to present to C-level executives and technical experts.

Responsibilities

• Set deployment strategy and manage each phase of the project to meet agreed timelines and goals.
• Track project risks, decisions, issues, and actions, and keep teams focused on customer business outcomes.
• Coordinate customer stakeholders, including executives and technical specialists, alongside internal sales, product, support, consulting, and engineering teams.
• Assess customer goals and environment, create an achievable plan, and guide contributors—including third parties—through delivery.
• Set expectations, recommend changes, and redirect teams when needed to keep engagements on track.
• Prepare and share project communications with audiences at different levels.

Skills

Enterprise deployment leadership

Stakeholder management

Cloud deployments

Executive communication

Job description

Ping Identity is seeking an experienced role to lead enterprise customer deployments of identity and access technology, from pre-sales handoff through implementation and value realization. You will coordinate delivery across customer and internal teams and transition customers to their ongoing success manager after deployment.

The role requires guiding complex programs, managing cross-functional stakeholders, and communicating with executives and technical experts to ensure outcomes.