Senior Onboarding Customer Success Manager

pingidentity; United States; À distance; USD 150 000 - 210 000; Plein temps

Avantages offerts par ce poste

Travel up to 25%

Healthcare options

Retirement programs

Parental leave

Education reimbursement

Commuter support

Résumé du poste

Ping Identity is seeking an experienced role to lead enterprise customer deployments of identity and access technology, from pre-sales handoff through implementation and value realization. You will coordinate delivery across customer and internal teams and transition customers to their ongoing success manager after deployment.

The role requires guiding complex programs, managing cross-functional stakeholders, and communicating with executives and technical experts to ensure outcomes.

Qualifications

• Significant experience leading enterprise deployments and complex technical projects.
• Knowledge of project management for large programs, including cloud migrations.
• Ability to present to C-level executives and technical experts.

Responsabilités

• Set deployment strategy and manage each phase of the project to meet agreed timelines and goals.
• Track project risks, decisions, issues, and actions, and keep teams focused on customer business outcomes.
• Coordinate customer stakeholders, including executives and technical specialists, alongside internal sales, product, support, consulting, and engineering teams.
• Assess customer goals and environment, create an achievable plan, and guide contributors—including third parties—through delivery.
• Set expectations, recommend changes, and redirect teams when needed to keep engagements on track.
• Prepare and share project communications with audiences at different levels.

Connaissances

Enterprise deployment leadership

Stakeholder management

Cloud deployments

Executive communication

Description du poste

Role overview

Lead enterprise customers through the deployment of identity and access technology, from the pre-sales handoff through implementation and value realization. You will coordinate delivery across customer and internal teams, then transition customers to their ongoing success manager once deployment is complete.

Responsibilities

• Set deployment strategy and manage each phase of the project to meet agreed timelines and goals.
• Track project risks, decisions, issues, and actions, and keep teams focused on customer business outcomes.
• Coordinate customer stakeholders, including executives and technical specialists, alongside internal sales, product, support, consulting, and engineering teams.
• Assess customer goals and environment, create an achievable plan, and guide contributors—including third parties—through delivery.
• Set expectations, recommend changes, and redirect teams when needed to keep engagements on track.
• Prepare and share project communications with audiences at different levels.

Requirements

• Significant experience leading enterprise customer deployments and complex technical projects with both customer and vendor participants.
• Knowledge of project management practices for large programs, including cloud deployments or migrations.
• Familiarity with technology across infrastructure, business applications, data, security, and application platforms.
• Confidence presenting to C-level executives as well as technical subject matter experts.
• Strong communication, planning, people management, influencing, and negotiation skills.
• Ability to manage competing priorities and escalations under pressure, with a hands-on approach to customer outcomes.

Benefits and work setup

• Travel to customer locations may be required; expected travel is under 25%.
• Flexible, collaborative work environment; listed benefits include paid time off and holidays, parental leave, healthcare options, retirement programs, education reimbursement, and commuter support in some locations.