Senior Onboarding & Enterprise Success Manager

Ping Identity; Oregon; Hybrid; USD 87,000 - 116,000; Full time

Benefits offered by this job

PTO & Holidays

Parental Leave

Healthcare options

Retirement programs

Education reimbursement

Commuter offset

Job summary

Ping Identity in the United States seeks an Onboarding Senior Customer Success Manager to guide customers through deployment and realization of value, bridging pre-sales to post deployment support.

You will manage deployment lifecycle, collaborate with sales, product and support, and coordinate with senior stakeholders to ensure goals are met while maintaining customer expectations and success.

Qualifications

• Deep expertise in leading the delivery of enterprise level customer deployment projects.
• Management of technical projects involving customer and vendor stakeholders.
• Ability to present to C-level executives and technical SMEs.
• Strong communication across all levels and cultures.
• Knowledge of cloud deployment and enterprise infrastructure.

Responsibilities

• Manage the deployment strategy for a variety of customers.
• Plan, organize, and manage all phases of deployment lifecycle to ensure timely delivery.
• Drive issues, risks, decisions, and actions to achieve business outcomes.
• Collaborate cross-functionally with Sales, Product and Support to exceed delivery objectives.
• Engage with senior leadership and project resources to align on goals.
• Guide client expectations and re-direct teams to ensure success.
• Analyze goals and drive teams to achieve them within client environment constraints.

Skills

Enterprise deployment leadership

Project management

C-level presentation

Communication

Cloud deployment knowledge

Vendor management

Travel readiness

Job description

Ping Identity in the United States seeks an Onboarding Senior Customer Success Manager to guide customers through deployment and realization of value, bridging pre-sales to post deployment support.

You will manage deployment lifecycle, collaborate with sales, product and support, and coordinate with senior stakeholders to ensure goals are met while maintaining customer expectations and success.