Senior Onboarding & Customer Success Lead (Remote)

Remote; San Francisco (CA); Remote; USD 87,000 - 116,000; Full time

Benefits offered by this job

Flexible work culture

Generous PTO

Healthcare options

Education reimbursement

Retirement programs

Commuter offset

Job summary

Ping Identity is seeking a Senior Onboarding Customer Success Manager for a remote role. You will guide customers through the Ping Identity journey, ensuring successful deployment and value realization, with a seamless transition from pre-sales to post-deployment support.

You will collaborate with sales, product, and support, manage deployment milestones, and engage senior stakeholders to exceed delivery objectives. Travel is less than 25% as needed.

Qualifications

• Deep expertise in leading the delivery of enterprise level Customer deployment projects.
• Experience presenting to C-level executives and technical SMEs.
• Knowledge of project management practices for large, complex projects.
• Ability to lead teams and manage conflicting priorities under pressure.
• Willingness to travel to client locations (<25%).

Responsibilities

• Manage the deployment strategy for a variety of customers.
• Plan, organize, and manage all phases of the deployment lifecycle to ensure successful delivery on schedule.
• Drive issues, risks, decisions and action items to achieve customers’ business outcomes.
• Collaborate cross-functionally with sales, product and support to meet customer needs.
• Collaborate with senior leaders and project resources across internal and client teams.
• Challenge and redirect teams while managing client expectations.
• Analyze goals, create plans, and drive teams to achieve goals while understanding client environment.

Skills

Deployment leadership

Enterprise projects

C-level presentation

Project management

Travel readiness

Job description

Ping Identity is seeking a Senior Onboarding Customer Success Manager for a remote role. You will guide customers through the Ping Identity journey, ensuring successful deployment and value realization, with a seamless transition from pre-sales to post-deployment support.

You will collaborate with sales, product, and support, manage deployment milestones, and engage senior stakeholders to exceed delivery objectives. Travel is less than 25% as needed.