Senior Enterprise Onboarding & Success Manager

Ping Identity Corporation; United States; On-site; USD 87,000 - 116,000; Full time

Benefits offered by this job

PTO & Holidays

Parental Leave

Progressive Healthcare Options

Retirement programs

Education reimbursement

Commuter offset

Job summary

Ping Identity Corporation in the United States is seeking an Onboarding Senior Customer Success Manager to lead customer deployments and ensure value realization throughout the journey, from pre-sales to post-deployment transitions.

You will manage deployment strategy across diverse customers, coordinate cross-functional teams including sales, product and engineering, and drive projects to successful delivery while managing risks and expectations. Travel is less than 25% to client sites.

Qualifications

• Proven track record delivering large-scale enterprise deployments.
• Experience presenting to C-level executives and engaging with senior leadership.
• Strong planning, risk management and stakeholder management skills.

Responsibilities

• Manage deployment strategy for a variety of customers.
• Organize and oversee all deployment lifecycle phases to deliver on schedule.
• Manage issues, risks, decisions and action items to meet customer outcomes.
• Collaborate with sales, product and support to meet customer needs and exceed expectations.
• Coordinate with senior stakeholders and project resources across multiple teams.
• Guide teams and stakeholders to achieve goals while understanding client constraints.

Skills

Enterprise deployment leadership

Project management

Executive communication

Cross-functional collaboration

Tools

PM tooling

Job description

Ping Identity Corporation in the United States is seeking an Onboarding Senior Customer Success Manager to lead customer deployments and ensure value realization throughout the journey, from pre-sales to post-deployment transitions.

You will manage deployment strategy across diverse customers, coordinate cross-functional teams including sales, product and engineering, and drive projects to successful delivery while managing risks and expectations. Travel is less than 25% to client sites.