Senior Enterprise Loyalty Partner (Remote)

Lever, Inc.; Saint Petersburg (FL); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible Time Off to recharge when nee

Nine Company-Wide Holidays

Diverse suite of benefits prioritizing

Job summary

Kobie Marketing is seeking a Senior Account Manager to lead day-to-day client partnerships for one enterprise account, driving loyalty strategy, gamification and technology initiatives. You will collaborate with Strategy, Decision Sciences, Creative, CRM, Product and Technology to ensure a seamless client experience and on-time delivery.

The role requires strong client leadership, strategic thinking, and the ability to translate business needs into platform capabilities.

Qualifications

• Bachelor's degree in Marketing, Business, Communications or related field.
• 5+ years of experience in loyalty, marketing, client services or technology-enabled marketing.
• Experience serving as a day-to-day client lead for a complex enterprise account or program.
• Understanding of marketing principles; loyalty and gamification experience preferred.
• Strong coordination of cross-functional initiatives without direct authority.

Responsibilities

• Serve as the primary day-to-day client partner and operational lead, ensuring connected client experience and on-time delivery.
• Deliver cross-functional insights and recommendations as a trusted advisor with deep understanding of client business and goals.
• Own the Client Services planning cadence, including near-term priorities and 90-day planning.
• Prepare and publish agendas, reports, and client communications.
• Develop, manage and operationalize account plans and strategic roadmaps across loyalty strategy, gamification and Kobie’s technology platform.
• Lead coordination for gamification initiatives from concept through launch with Strategy, Creative, Development, QA and other teams.
• Understand Kobie’s loyalty technology platform and translate client needs to platform capabilities.
• Partner with Strategy and Decision Sciences to translate loyalty insights into actionable recommendations.
• Manage client requests, risks and issues with timely status updates.
• Identify project risks and drive timely resolution to maintain client confidence.
• Own project estimates, timelines, and resource plans to ensure timely delivery.
• Support financial health of the account through resource allocation, revenue and margin forecasting.

Skills

Client leadership

Project management

Cross-functional collaboration

Communication skills

Strategic thinking

Education

Bachelor's degree in Marketing, Business, Communications or related field

Tools

CRM software

Loyalty platform

Job description

Kobie Marketing is seeking a Senior Account Manager to lead day-to-day client partnerships for one enterprise account, driving loyalty strategy, gamification and technology initiatives. You will collaborate with Strategy, Decision Sciences, Creative, CRM, Product and Technology to ensure a seamless client experience and on-time delivery.

The role requires strong client leadership, strategic thinking, and the ability to translate business needs into platform capabilities.