Senior Enterprise IT Help Desk Specialist (Tier 1)

Via Logic LLC; Kansas City (MO); On-site; USD 41,000 - 51,000; Full time

Job summary

Leidos is seeking a Help Desk Support Representative to join the Navy-Marine Corps Intranet support team. You will serve as the initial point of contact for IT issues, providing tier 1 assistance and coordinating escalation as needed.

This role requires a high school diploma or GED with 3 years of relevant experience, US citizenship with active DOD Secret clearance or ability to obtain, and DoD 8570 IAT Level II certification (CompTIA Security+).

Qualifications

• High school Diploma or GED and 3 years of relevant experience.
• U.S. Citizen with an active DOD Secret security clearance or ability to obtain.
• DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e. CompTIA Security+).
• Willing to work shifts, including evenings and weekends.

Responsibilities

• Provide health and status monitoring of the networks.
• Documenting and communicating outage information to co-workers and customers.
• Executing scripts.
• Open and close tickets.
• Correlate events and incidents for management of IT Services.

Education

High School Diploma or GED

Tools

Ticketing systems (ITSM)

Remote desk takeover tools

Job description

Leidos is seeking a Help Desk Support Representative to join the Navy-Marine Corps Intranet support team. You will serve as the initial point of contact for IT issues, providing tier 1 assistance and coordinating escalation as needed.

This role requires a high school diploma or GED with 3 years of relevant experience, US citizenship with active DOD Secret clearance or ability to obtain, and DoD 8570 IAT Level II certification (CompTIA Security+).