Enterprise Service Desk Specialist

Leidos Inc; Kansas City (MO); On-site; USD 33,379 - 47,540; Full time

Job summary

Leidos Inc is hiring a Help Desk Support Representative in Kansas City, Missouri. In this role, you will serve as the initial point of contact for IT issues, providing tier 1 technical support and troubleshooting.

The position offers opportunities for growth and requires a high school diploma, U.S. citizenship with Secret security clearance, and CompTIA Security+ certification. You'll assist in the maintenance of secure IT networks for the Navy and Marine Corps.

Qualifications

• U.S. Citizen with an active DOD Secret security clearance or ability to obtain.
• Must have CompTIA Security+ certification.
• Willingness to work shifts, including evenings and weekends.

Responsibilities

• Provide tier 1 level IT support to users.
• Monitor health and status of networks.
• Document and communicate outage information.

Skills

IT customer service

Troubleshooting

Technical support

Documenting outage information

Education

High school Diploma or GED

Job description

Description

Are you interested in being part of supporting the worlds most advanced and secure IT network? Any interest in a position where your performance will lead to future career growth opportunities?

This contract is responsible for maintaining and modernizing the main global network of the Navy and Marine Corps. If you join our team, you will be part of the largest IT services program in Naval history.

As a member of the Leidos team, you will assist in the delivery of the core backbone of the Navy‑Marine Corps Intranet, including cybersecurity services, network operations, service desk, and data transport. Ultimately Leidos will support the Navy in unifying its shore-based networks and data management to improve capability and service while also saving significant dollars by focusing efforts under one enterprise network.

What will you do as a Help Desk Support Representative?

You will serve as the initial point of contact for IT related problems and provide tier 1 level support which will consist of providing phone and online support to users, performing troubleshooting, resolving technical issues, and following escalation protocols as necessary.

• Provide health and status monitoring of the networks
• Documenting and communicating outage information to co‑workers and customers
• Executing scripts
• Open and close tickets
• Correlate events and incidents for management of Information Technology (IT) Services

Basic Qualifications

• High school Diploma or General Equivalency Diploma (GED) and 3 years of relevant experience
• U.S. Citizen with an active DOD Secret security clearance or ability to obtain
• Must have DoD 8570 Information Assurance Technician (IAT) Level II certification (i.e., CompTIA Security+)
• Must be willing to work shifts, including evenings and weekends

Preferred Qualifications

• Experience in IT customer service including two (2) years of IT ticketing system experience and one (1) year of experience in remote desk takeover tools and usage

Pay Range

$29.37+

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.