Navy Enterprise IT Service Desk Specialist

Leidos LLC; Kansas City (MO); On-site; USD 61,000 - 75,000; Full time

Job summary

Leidos LLC is seeking a Help Desk Support Representative to serve as the first point of contact for IT issues, delivering tier 1 support to users and guiding them through troubleshooting steps. You will monitor network health, document outages, and escalate when needed.

The role requires a high school diploma or GED, 3 years of relevant experience, US citizenship with a DoD Secret clearance or ability to obtain, and DoD 8570 IAT II certification.

Qualifications

• High school Diploma or GED and 3 years of relevant experience.
• U.S. Citizen with an active DOD Secret security clearance or ability to obtain.
• DoD 8570 IAT II certification (e.g. CompTIA Security+)
• Willing to work shifts, including evenings and weekends.
• Experience in IT customer service and IT ticketing systems is preferred.
• Experience with remote desk takeover tools is preferred.

Responsibilities

• Provide health and status monitoring of the networks.
• Document outage information to colleagues and customers.
• Execute scripts.
• Open and close tickets.
• Correlate events and incidents for IT Services management.

Skills

Tier 1 IT support

Customer service

Education

High school diploma or GED

Tools

IT ticketing system

Remote desk takeover tools

DoD 8570 IAT II Security+

Job description

Leidos LLC is seeking a Help Desk Support Representative to serve as the first point of contact for IT issues, delivering tier 1 support to users and guiding them through troubleshooting steps. You will monitor network health, document outages, and escalate when needed.

The role requires a high school diploma or GED, 3 years of relevant experience, US citizenship with a DoD Secret clearance or ability to obtain, and DoD 8570 IAT II certification.