Senior Enterprise IT Help Desk Specialist

Leidos LLC; Kansas City (MO); On-site; USD 42,000 - 64,000; Full time

Job summary

Leidos is seeking a Help Desk Support Representative to be the first point of contact for IT issues, delivering tier 1 phone and online support, troubleshooting, and ticket escalation.

You will monitor network health, communicate outage information, execute scripts, and open/close tickets while supporting Navy/Marine Corps IT services and security requirements. Eligibility includes DoD 8570 IAT II (Security+), U.S. citizenship and a current clearance or ability to obtain.

Qualifications

• High school Diploma or GED with 3 years of relevant IT experience.
• U.S. citizen with active DoD Secret clearance or ability to obtain.
• DoD 8570 IAT II certification (e.g., CompTIA Security+).
• Willing to work shifts, evenings and weekends.
• Two years IT ticketing system experience.
• One year experience with remote desk takeover tools.

Responsibilities

• Provide health and status monitoring of the networks.
• Documenting and communicating outage information to co-workers and customers.
• Executing scripts.
• Open and close tickets.
• Correlate events and incidents for management of Information Technology (IT) Services.

Skills

Customer service

Ticketing systems

Troubleshooting

Communication

Education

High school diploma or GED

Job description

Leidos is seeking a Help Desk Support Representative to be the first point of contact for IT issues, delivering tier 1 phone and online support, troubleshooting, and ticket escalation.

You will monitor network health, communicate outage information, execute scripts, and open/close tickets while supporting Navy/Marine Corps IT services and security requirements. Eligibility includes DoD 8570 IAT II (Security+), U.S. citizenship and a current clearance or ability to obtain.