Remote SaaS Implementation Lead

First Advantage; United States; Remote; USD 80,000 - 90,000; Full time

Benefits offered by this job

Remote work in US

Medical, Vision, Dental

401k with employer match

PTO and holidays

Growth opportunities

Job summary

First Advantage is seeking a Professional Services Manager (Implementation) to connect customer requirements with onboarding to the First Advantage program. You will own implementations from discovery through go-live, translating technical needs into practical business solutions and aligning teams to ensure revenue and quality.

This 100% remote role is based in the United States with up to 25% travel. You will lead cross-functional teams, design scalable implementations, and drive customer

Qualifications

• Bachelor’s degree or equivalent professional work experience.
• 5+ years leading complex implementations, professional services engagements, or comparable onboarding programs in B2B SaaS.
• Proven ability to translate requirements into scalable, practical solutions and to govern project scope and risk.

Responsibilities

• Lead implementations across the product portfolio from discovery to go-live and transition to Customer Success.
• Turn customer requirements into scalable, supportable solutions and guide best-practice decisions.
• Build implementation plans with clear scope, milestones, owners, dependencies, risks, decisions, and success measures.

Skills

Project leadership

Stakeholder management

Customer onboarding

Cross-functional collaboration

Solution design

Education

Bachelor’s degree or equivalent professional work experience

Job description

First Advantage is seeking a Professional Services Manager (Implementation) to connect customer requirements with onboarding to the First Advantage program. You will own implementations from discovery through go-live, translating technical needs into practical business solutions and aligning teams to ensure revenue and quality.

This 100% remote role is based in the United States with up to 25% travel. You will lead cross-functional teams, design scalable implementations, and drive customer