Senior Enterprise Implementation Consultant

Workstream Platform Services Limited; Lehi (UT); Híbrido; USD 90.000 - 105.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Equity

401k plan

Flexible PTO

In-office amenities

Descripción de la vacante

Workstream Platform Services Limited in Lehi, Utah is seeking a Senior Customer Implementation Specialist to lead high-impact onboarding for complex customers and drive alignment across Sales, Product, and Engineering. This senior IC role emphasizes strategic guidance, executable project management, and scalable implementation practices.

You will own end-to-end lifecycle, mentor peers, and contribute to improving processes while maintaining a strong customer focus and operational excellence.

Formación

• 5+ years of experience leading SaaS implementations for complex or enterprise-level clients
• 5+ years in a customer-facing consulting, implementation, or technical onboarding role
• Proven ability to manage multiple high-touch onboarding projects simultaneously
• Strong cross-functional collaboration and communication skills—especially with Product and Engineering
• Experience advising clients on process design, adoption strategy, and change management
• Deep project management skills—you can build Gantt charts in your sleep
• Comfort with tools like Salesforce and implementation/project management software
• Ability to train and mentor junior implementation specialists

Responsabilidades

• Lead high-complexity implementations for large, multi-site customers with minimal oversight.
• Act as a strategic consultant, guiding clients through best practices on change management, system adoption, and business process transformation.
• Serve as a product specialist across Workstream’s HR and Payroll tools—educating clients, identifying gaps, and recommending tailored configurations.
• Own the end-to-end project lifecycle, including project planning, stakeholder management, risk mitigation, and successful go-live.
• Collaborate deeply with Sales, Product, Engineering, and Customer Success to influence roadmap priorities and share customer feedback.
• Build and continuously improve scalable implementation processes, documentation, and templates.
• Deliver executive-level presentations and client onboarding plans for key enterprise accounts.
• Contribute to internal enablement by mentoring team members, leading knowledge shares, and serving as a go-to implementation SME.
• Influence team culture by modeling operational excellence, curiosity, and customer empathy.

Conocimientos

SaaS implementations

Customer consulting

Project management

Salesforce

Cross-functional collaboration

Change management

Training & mentoring

Educación

Bachelor's degree in a related field

Bachelors in Business/IS

Herramientas

Salesforce

Jira

Confluence

Descripción del empleo

Workstream Platform Services Limited in Lehi, Utah is seeking a Senior Customer Implementation Specialist to lead high-impact onboarding for complex customers and drive alignment across Sales, Product, and Engineering. This senior IC role emphasizes strategic guidance, executable project management, and scalable implementation practices.

You will own end-to-end lifecycle, mentor peers, and contribute to improving processes while maintaining a strong customer focus and operational excellence.