Senior Enterprise Implementation Lead

Icehouseventures; San Francisco (CA); On-site; USD 140,000 - 170,000; Full time

Benefits offered by this job

Unlimited PTO

Medical benefits

Relocation assistance

Office extras

Job summary

Icehouseventures in San Francisco is looking for an Implementation Specialist to onboard large, complex enterprise customers efficiently. This role focuses on managing the implementation process and ensuring customers feel supported while utilizing Ivo’s solutions. Key qualifications include 4–8+ years of experience in customer delivery and technical fluency. The compensation ranges from $140,000 - $170,000, alongside benefits like unlimited PTO and medical coverage.

Qualifications

• 4–8+ years in implementation, professional services, onboarding, or customer delivery roles for complex B2B SaaS products.
• Experience managing complex customer projects and software roll-outs.
• Strong ability to scope ambiguous problems and design structured solutions.

Responsibilities

• Lead post-sale onboarding for large, complex enterprise customers.
• Translate customer goals into clear implementation plans.
• Design and support customer-specific Intelligence workflows.

Skills

Implementation experience

Customer delivery

Project management

Technical fluency

Communication skills

Tools

Salesforce

Sharepoint

Google Drive

Job description

Icehouseventures in San Francisco is looking for an Implementation Specialist to onboard large, complex enterprise customers efficiently. This role focuses on managing the implementation process and ensuring customers feel supported while utilizing Ivo’s solutions. Key qualifications include 4–8+ years of experience in customer delivery and technical fluency. The compensation ranges from $140,000 - $170,000, alongside benefits like unlimited PTO and medical coverage.