Chief Customer Success Architect

Icehouseventures; San Francisco (CA); On-site; USD 250,000 - 300,000; Full time

Benefits offered by this job

Competitive salary and equity packages

Relocation assistance

Comprehensive medical, dental, and vision plans

Unlimited PTO

Generous office space with snacks and team events

Job summary

Icehouseventures is seeking a Head of Customer Success in San Francisco to lead and scale their customer success function. This role involves building a world-class team, designing processes for customer success, and driving user adoption of Ivo’s products. With 7+ years in B2B SaaS and a proven track record with enterprise clients, the ideal candidate will help ensure customer satisfaction and retention. The compensation includes a competitive salary range of $250,000-$300,000, comprehensive medical benefits, and unlimited PTO.

Qualifications

• 7+ years of experience in customer success or related roles within B2B SaaS.
• Experience leading and scaling customer success teams.
• Proven track record with enterprise customers.

Responsibilities

• Build and lead a high-performing Customer Success team.
• Design processes and systems for customer success.
• Drive user adoption and ensure product value for customers.
• Accountable for logo retention and renewals.
• Serve as the voice of the customer within the organization.
• Establish analytics and reporting for customer health.

Skills

Customer Success Leadership

Team Building

Data-Driven Decision Making

Enterprise Customer Experience

Communication Skills

Job description

Icehouseventures is seeking a Head of Customer Success in San Francisco to lead and scale their customer success function. This role involves building a world-class team, designing processes for customer success, and driving user adoption of Ivo’s products. With 7+ years in B2B SaaS and a proven track record with enterprise clients, the ideal candidate will help ensure customer satisfaction and retention. The compensation includes a competitive salary range of $250,000-$300,000, comprehensive medical benefits, and unlimited PTO.