Head of Enterprise Implementations & Customer Success

Wonderschool, Inc.; San Francisco (CA); Hybrid; USD 180,000 - 220,000; Full time

Benefits offered by this job

Health benefits with premium coverage

Flexible PTO

Competitive parental leave

Job summary

Wonderschool, Inc. seeks a Head of Implementation & Customer Success in San Francisco. This role is crucial for the post-sale lifecycle, ensuring successful government and enterprise deployments. The ideal candidate will have 8–12+ years of experience in B2B SaaS, strong program management skills, and the ability to lead complex implementations. The position offers a salary range of $180,000 – $220,000, with benefits including health coverage and flexible PTO.

Qualifications

• 8–12+ years of experience in B2B SaaS post-sales roles.
• Proven experience leading complex enterprise or government implementations.
• Strong program management and operational leadership capabilities.

Responsibilities

• Own end-to-end delivery of government and enterprise implementations.
• Design and implement repeatable playbooks for onboarding.
• Build and lead a high-performing implementation and customer success organization.

Skills

B2B SaaS implementation

Program management

Operational leadership

Stakeholder management

Job description

Wonderschool, Inc. seeks a Head of Implementation & Customer Success in San Francisco. This role is crucial for the post-sale lifecycle, ensuring successful government and enterprise deployments. The ideal candidate will have 8–12+ years of experience in B2B SaaS, strong program management skills, and the ability to lead complex implementations. The position offers a salary range of $180,000 – $220,000, with benefits including health coverage and flexible PTO.