Enterprise Customer Implementation Specialist

Built; Salt Lake City (UT); Presencial; USD 70 000 - 95 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Life insurance

Vision insurance

AD&D insurance

Paid vacation and sick time

Retirement plan with company match

Onsite gym

Historic downtown SLC office location

Great access to the freeway, Trax, and

Resumo da oferta

Built seeks an energetic Customer Onboarding Specialist to guide large mid-market and enterprise customers through onboarding and adoption of our complex SaaS platform.

You will translate customer needs into configured solutions, manage timelines, and partner to ensure long-term success while thriving in a fast-paced startup environment.

Qualificações

• Experience implementing SaaS products in a highly technical environment.
• Excellent project management and organizational skills.
• Prior experience working in a customer-facing role, enterprise experience preferred.
• Superior verbal and written communication skills with a keen attention to detail.
• Analytical and process-oriented mindset.

Responsabilidades

• Lead end-to-end customer implementations from kickoff through go-live.
• Configure the software to meet customer requirements, including integrations, workflows, and user settings.
• Develop and manage implementation plans, timelines, and milestones.
• Coordinate with customer stakeholders to gather requirements and validate success criteria.
• Deliver live and recorded training sessions for customer teams.
• Ensure customers understand product capabilities and how to use them effectively.
• Identify opportunities to improve customer workflows and drive deeper product adoption.
• Help define and improve implementation processes, templates, and tools.

Conhecimentos

SaaS implementation

Project management

Customer facing

Communication

Analytical thinking

Descrição da oferta de emprego

We are looking for an energetic individual to join our team as an Customer Onboarding Specialist for our large mid-market and enterprise customers. You will lead customers through the successful onboarding and adoption of our complex SaaS platform and act as a trusted partner—translating customer needs into configured solutions, managing implementation timelines, and ensuring customers are set up for long-term success.

This is a hands-on role ideal for someone who enjoys problem-solving, customer interaction, and working in a fast-paced startup environment where processes are still evolving.

Responsibilities include:

• Lead end-to-end customer implementations from kickoff through go-live
• Configure the software to meet customer requirements, including integrations, workflows, and user settings
• Develop and manage implementation plans, timelines, and milestones
• Coordinate with customer stakeholders to gather requirements and validate success criteria
• Deliver live and recorded training sessions for customer teams
• Ensure customers understand product capabilities and how to use them effectively
• Identify opportunities to improve customer workflows and drive deeper product adoption
• Help define and improve implementation processes, templates, and tools

Required Skills:

• Experience implementing SaaS products in a highly technical environment, with a strong understanding of software systems, workflows, and integrations (APIs, SSO, and data imports a plus).
• Excellent project management and organizational skills
• Prior experience working in a customer-facing role, enterprise experience preferred
• Superior verbal and written communication skills with a keen attention to detail
• Analytical and process-oriented mindset
• Active team player, self-starter, and multitasker who can quickly adjust priorities
• Experience working in a startup or fast-paced environment is a plus
• Must be at least 18 years old
• Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
• Must pass a drug test and background check, to the extent permitted by law
• Must be able to work at our Salt Lake City HQ at least 3x/week

Note: This is a full-time position.

We offer a full benefits package and competitive compensation! Following are some highlights:

• Health insurance
• Life insurance
• Vision insurance
• AD&D insurance
• Paid vacation and sick time, commensurate with tenure
• Retirement plan with company match
• Onsite gym
• Historic downtown SLC office location
• Great access to the freeway, Trax, and FrontRunner